Summary
Overview
Work History
Education
Skills
Timeline
Generic

Sagi Sigler

Https://www.linkedin.com/in/sagi-sigler-7578799b/
Petach Tikva,M

Summary

Experienced technical support engineer with over 5 years of experience in delivering solutions for customers using a wide variety of tools and technologies. A problem solver, highly agile and adaptive around new environments and tools, with vast knowledge in networking. Looking for my next challenge in the DevOps/CloudOps field

Overview

3
3
Languages
4
4
years of post-secondary education
6
6
years of professional experience

Work History

Technical Support Enginner [Tier 4]

SAM Seamless Network
Tel-Aviv
05.2019 - Current

* Deliver solutions to customers (Production environment) using CI/CD tools (Github,Jenkins, Docker) under AWS cloud
* Maintain and monitor Production environments using monitoring tools (ELK,AWS CW,New Relic,Sentry)
* Building from scratch the foundations and infrastacture for the company's NOC&Support departments
* Providing Tier 4 customer support in a B2B2C work environment (ISPs) as the single point of contact
* Performing Manual&Automation QA testing under Linux work environment
* Communicating on a daily basis with 3rd-party global service providers in the network security field

NOC Engineer

Neogames
Tel-Aviv
08.2017 - 04.2019

* Data extraction from DB's using MSSQL (Queries,Procedures)
* Data monitoring,analysis and visualization of web services (NewRelic, SquaredUp ,Pingdom)
* Providing verbal and written support (Tier 2-3) in a B2B work environment

PC Technician & 1st Tier Support

NESS Technologies
Tel-Aviv
07.2015 - 07.2017

* HO computer stations and network equipment technician
* Providing 1st Tier support for customers for various IT systems

Education

Bachelor of Science - Mechanical Engineering

Afeka Tel-aviv College For Engineering
Tel-Aviv
02.2014 - 06.2018

Skills

    Linux

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Timeline

Technical Support Enginner [Tier 4]

SAM Seamless Network
05.2019 - Current

NOC Engineer

Neogames
08.2017 - 04.2019

PC Technician & 1st Tier Support

NESS Technologies
07.2015 - 07.2017

Bachelor of Science - Mechanical Engineering

Afeka Tel-aviv College For Engineering
02.2014 - 06.2018

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Sagi SiglerHttps://www.linkedin.com/in/sagi-sigler-7578799b/