Sahar Aroati

• Enhanced customer satisfaction by resolving complex technical issues promptly and effectively.
• Streamlined technical processes by developing and maintaining comprehensive knowledge base articles.
• Conducted root cause analysis for major incidents to prevent future occurrences, ensuring optimal system performance.
• Maintained up-to-date knowledge of industry trends and emerging technologies to provide informed recommendations for internal process improvements and external client consultations.
• Resolved long-standing technical issues impacting multiple users by conducting thorough investigations and collaborating with relevant departments.
• Used ticketing systems to manage and process support actions and requests.
• Managed high levels of call flow and responded to technical support needs.
• Patched software and installed new versions to eliminate security problems and protect data.
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• Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
• Managed classroom behavior effectively by establishing clear expectations, modeling appropriate conduct, and consistently enforcing established rules and consequences.
• Enhanced classroom engagement through the use of interactive teaching methods, such as group projects and hands-on activities.
• Maintained accurate records of student progress, attendance, and behavior to facilitate ongoing communication with parents about their child''s educational journey.

• Reduced employee turnover through effective communication, regular feedback, and promoting a positive work environment.
• Adapted quickly to changing industry trends, proactively identifying challenges, opportunities, and solutions for maintaining business success.
• Supported the implementation of new technologies, resulting in increased efficiency and cost savings.
• Mentored junior staff members, fostering professional development and career growth opportunities within the company.

The unit for repairing the border fences.