Robert Ross
Coulterville
Summary
IT professional with significant experience in troubleshooting, network administration, and system maintenance. Known for strong focus on team collaboration and consistently delivering results. Adaptive and reliable, skilled in hardware and software support, cybersecurity practices, and customer service.
Overview
8
8
years of professional experience
1
1
Certification
Work History
IT Technician III
Continental Tire
Mt. Vernon, IL
01.2022 - Current
- Take phone calls, manage walk-ins
- Manage, track, and complete customer tickets
- Streamlined IT support processes, reducing resolution times for technical issues.
- Established, repaired and optimized networks by installing wiring, cabling and devices.
- Escalate Major outages properly and efficiently
- Diagnosed and resolved hardware and software issues for production machinery.
- Collaborated with cross-functional teams to optimize equipment performance and uptime.
- Managed inventory of IT supplies and parts, ensuring timely availability for repairs.
- Maintained office PCs, networks and mobile devices.
Light/Full truck load and product locating
The Republic of Tea
Nashville, IL
06.2019 - 01.2022
- Load and unload trailers with sit down forklift
- Using a standing forklift, bring product to pick locations
- Utilize MC9300 to record product locations and amounts
- Properly manage shipping paperwork
- Accurately record weights and dimensions of pallets being shipped
- Demonstrated respect, friendliness, and willingness to help wherever needed.
Cap Team 2
Walmart
Sparta, IL
11.2017 - 03.2018
- Unload one to two trailers a day by hand and with pallet jacks
- Stack and transport overstock to storage areas
- Communicate with floor managers to determine merchandise placement
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
Education
Diploma -
Nashville Community High School
Nashville, IL01-2017
Skills
- Time Management
- Customer Service
- Multitasking
- Critical thinking
- Java
- JavaScript
- CSS
- HTML
- MySQL Workbench
- Troubleshooting
- Escalation procedures
- Apple IOS
- Hardware installation
- File management
- Windows
- Communication
- Network troubleshooting
- Remote support
- Help desk operations
- IT documentation
- IT asset management
- Team work
- Software configuration
Certification
- LaunchCode, St. Louis, Mo — Certificate
May 2021 - November 2021
JavaScript & Java Web Development
- Comptia A+ ce — Certificate
Certified from September 2025 - September 2028
Computer Hardware & Customer Service
Timeline
IT Technician III
Continental Tire
01.2022 - Current
Light/Full truck load and product locating
The Republic of Tea
06.2019 - 01.2022
Cap Team 2
Walmart
11.2017 - 03.2018
Diploma -
Nashville Community High School