Francisco Rodriguez
Romeoville
Summary
Dedicated IT Technician with over 9 years of experience in technical support and system administration. Expertise in network troubleshooting and system configuration, delivering impactful solutions that improve operational efficiency and security.
Overview
9
9
years of professional experience
Work History
IT Technician III
Telus International
Guatemala city
03.2016 - 05.2025
- Installed and configured hardware, software, systems, networks, printers.
- Provided technical support for hardware and software issues to remote employees.
- Troubleshot system issues related to network connectivity, software installation and configuration, printing.
- Set up user profiles on local machines according to established standards.
- Implemented security measures such as firewall configuration and virus protection software installation and updates.
- Updated software versions with patches and new installations to close security loopholes and protect users.
Education
Residential And Commercial Electrical Program - Electrical, Electronics And Communications Engineering
Kinal Technical Institute
01-2025
Skills
- Technical support
- System administration
- Network troubleshooting
- System configuration
- Virtualization technologies
- Software deployment management
Timeline
IT Technician III
Telus International
03.2016 - 05.2025
Residential And Commercial Electrical Program - Electrical, Electronics And Communications Engineering
Kinal Technical Institute