RITA P. JUNIOUS
Champaign
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. I'm looking to seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. That will allow me to utilize my exceptional customer service, communication, patient relation and clinical skills, while enhancing my knowledge and contributing to the success of the organization.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Certified Medical Assistant
Carle
01.2022 - Current
- Collected and documented patient medical information such as blood pressure and weight.
- Prepared and administered medications to alleviate patient symptoms.
- Called and faxed pharmacies to submit prescriptions and refills.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Communicated clearly and effectively with patients to verify information, determine purpose of visit and record medical history.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Assist with DME and insurance claims, improving approval rates and patient satisfaction
Operations Supervisor
Grifols Plasma Center
01.2020 - 01.2022
- Conducted ongoing reviews of program financial systems to assess cost control measures.
- Managed internal operational standards and productivity targets.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Compiled training materials for new employees and tracked skill development.
- Builds rapports with donors to ensure overall customer satisfaction with the center to support long- term donation
- Assist the Center manager and assistant manager in any task necessary in pursuit of company objectives
Support Manager
Walmart
04.2012 - 12.2019
- Ensure the backroom picks/binning are 100% complete
- Check customers out in a friendly and fast manner
- Lead and complete the overnight in stock processes
- Provide excellent customer service and manage time effectively.
- Created customer support strategies to increase customer retention.
- Elevated customer satisfaction and loyalty by taking ownership of customer issues and following through to resolution.
- Coached employees to develop strong customer support skills to minimize process issues and meet customer expectations.
- Motivated and developed employees to overcome challenges and achieve goals to boost efficiency and performance.
Medical Assistant Extern
EXTERNSHIP, Medical Urgent Care
01.2015 - 02.2015
- Triaged patients, took vitals, performed patient charting, and blood draws
- Asisted with sucher removal, ear irrigations, strep tests, flu shots/test, urine tests, and drug testing for pe-employment
- Administered TB shots and saw on average between 20 – 50 patients a day
- Explained medication and treatment plans.
- Transcribed physician orders and instructions to minimize risk of miscommunication.
- Liaised with patients and addressed inquiries, appointment requests and billing questions.
Education
Bachelor of Science - Healthcare Management
Colorado Technical University
Colorado Springs, CO06-2024
Associate of Science - Health Administration
Colorado Technical University
Colorado Springs, CO03.2023
No Degree - Certified Medical Assistant
Fortis College
Cincinnati, OH02-2015
Skills
- Computer Skills: Prime Suites EMR System, MS-Word, Excel
- CORE SKILLS
- Flexible
- Persuasive
- A good communicator
- Relationship Builder
- Resilient
- Persistent
- Supportive
- Trouble shooter/Problem Solver
- A good role model
- Team Player
- Operating EKG Equipment
- Inventory Management
- Healthcare Procedures
- HIPAA Compliance
- HCPCS Training
Accomplishments
- Certifications: CPR, BLS, First Aide
Certification
- RMA - Registered Medical Assistant
- CMA - Certified Medical Assistant
Timeline
Certified Medical Assistant
Carle
01.2022 - Current
Operations Supervisor
Grifols Plasma Center
01.2020 - 01.2022
Medical Assistant Extern
EXTERNSHIP, Medical Urgent Care
01.2015 - 02.2015
Support Manager
Walmart
04.2012 - 12.2019
Bachelor of Science - Healthcare Management
Colorado Technical University
Associate of Science - Health Administration
Colorado Technical University
No Degree - Certified Medical Assistant
Fortis College