Summary
Overview
Work History
Education
Skills
Certification
CORE EXPERTISE
Affiliations
Timeline
Generic

Sharlyn Franzen

Champaign

Summary

Detail-oriented professional with a proven track record of overseeing and optimizing operational efficiency, financial performance, and tenant satisfaction within diverse residential properties. Excellent problem-solving skills, reliability, and adaptability. Swift capacity to learn and apply new skills. Committed to driving team success and contributing to organizational growth.

Overview

22
22
years of professional experience
1
1
Certification

Work History

Document Scanner

Busey Bank - Tax & Wealth Dept.
02.2025 - Current
  • Enhanced accuracy of scanned documents through meticulous quality control checks.
  • Inputted settings onto scanner computer screen by manipulating mouse or typing from keyboard.
  • Checked output images for proper sizing, resolution, and proportion requirements to meet quality standards.
  • Followed security and privacy policies, standards and guidelines to protect informational assets of company and customers.
  • Assisted the Tax & Wealth Department Team with special projects and tasks.
  • Scanned and securely shipped hard copy reproduction to clients and stored soft copy on secure server for future retrieval.

Broker - Residential Sales

Champaign County Realty
12.2024 - Current
  • Maintained up-to-date knowledge of industry trends, ensuring that clients received the most accurate information to make informed decisions about their investments.
  • Create and distribute compelling marketing collateral, oversee residential and office space leasing, and showcased property amenities to enhance client satisfaction.
  • Utilize open houses, MLS listings, and robust advertising across networking, brochures, ads, and social media to maximize property exposure and drive sales.
  • Handle residential sales, relocation, international buyers, short sales, foreclosures, investment properties, rural properties, farms, acreages, and commercial leasing/sales
  • Prepared contracts and related documentation according to strict standards.
  • Continued ed programs to remain updated and further develop proficiency of important industry information.

Resort Sales Specialist

Cobblestone Assets, Inc.
01.2023 - 08.2024
  • Optimize sales outcomes by conducting property showcases, pursuing cold leads, orchestrating multi-platform marketing campaigns, and monitoring inventory and traffic metrics.
  • Achieved successful sales by specializing in listing, selling, and negotiating manufactured, mobile, and park model homes within 55+ communities.
  • Facilitated financing coordination, scheduled home inspections, and maintained proactive client communication throughout sales and listing processes to ensure seamless transactions.
  • Built strong client relationships through consistent communication and effective problem solving.
  • Provided first-rate service to all customers and potential customers.

Real Estate Sales Associate

Mar-Key Real Estate
02.2021 - 08.2024
  • Promote property sales through open houses, MLS participation, networking, and various advertising channels including social media and brochures. Ensure continuous client engagement and deliver exceptional customer service to foster growth and sustain client base effectively.
  • Managed end-to-end listing, marketing, and negotiation of residential properties while coordinating with lenders and inspectors to ensure seamless completion of contract documents and timely closings.
  • Increased visibility and recognition of value by orchestrating marketing campaigns.
  • Maximized visibility and sales opportunities by strategically marketing properties through diverse channels such as online listings, advertisements, and networking.
  • Maintained an up-to-date knowledge of local market trends, allowing for accurate pricing recommendations for clients.
  • Wrote listings detailing and professionally highlighting property features to increase sales chances.
  • Negotiated, facilitated, and managed real estate transactions.
  • Maintained connections with clients to encourage repeat business and referrals.

Real Estate Sales Associate

Realty ONE Group
07.2020 - 02.2021
  • Developed strong relationships with clients by providing exceptional customer service and timely communication.
  • Conducted open houses to showcase properties, generating interest and attracting potential buyers.
  • Streamlined the closing process by coordinating inspections, appraisals, title work, and other necessary documentation in a timely manner.
  • Communicated with clients to understand property needs and preferences.
  • Managed multiple transactions simultaneously with attention to detail and organization, meeting all deadlines consistently.
  • Continuously improved professional skills through attending seminars, workshops, and conferences to stay informed on industry trends and best practices.

Real Estate Sales Agent

Coldwell Banker Realty
04.2020 - 07.2020
  • Utilized marketing tools and platforms to promote properties, including online listings, social media, and traditional advertising methods. Collaborated with colleagues, including other agents, brokers, and support staff to share information, resources, and best practices.
  • Achieved success in listing, selling, and negotiating residential properties while serving international clients, managing short sales and foreclosures, and securing profitable investment opportunities.
  • Maintained meticulous records of property listings, client interactions, and transactions while overseeing administrative duties including contract drafting, file management, and paperwork processing.
  • Compared, researched and appraised properties.

Office Administrator

Realogy Group
11.2019 - 04.2020
  • Oversaw visitor relations, vendor communications, and incoming calls while processing transactions, including Orders to Pay for title companies and check distribution. Performed additional assigned duties, audited closed transactions, prepared weekly management reports, and ordered office supplies to facilitate smooth operational flow.
  • Maintained electronic and paper filing systems for easy retrieval of information.
  • Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
  • Aided in employee onboarding through training new hires on office procedures, software applications, and company policies.

Broker / Residential Sales

Champaign County Realty
01.2017 - 01.2019
  • Created and distributed compelling marketing collateral, oversaw residential and office space leasing, and showcased property amenities to enhance client satisfaction.
  • Utilized open houses, MLS listings, and robust advertising across networking, brochures, ads, and social media to maximize property exposure and drive sales.
  • Handled residential sales, relocation, international buyers, short sales, foreclosures, investment properties, rural properties, farms, acreages, and commercial leasing/sales.
  • Additional experience as Office Coordinator | Administrative Secretary.

Broker / Residential Sales

Berkshire Hathaway HomeServices Snyder R.E.
12.2011 - 01.2017
  • Developed strong relationships with clients, earning their trust and loyalty through consistent communication and portfolio updates.
  • Provided exceptional customer service, addressing any concerns or questions from clients promptly and professionally.
  • Negotiated favorable terms for clients during transactions, maximizing their profits in both buying and selling scenarios.

Broker / Residential Sales

Coldwell Banker Realty
01.2003 - 12.2011
  • Developed a reputation for integrity and ethical conduct within the brokerage community, leading to increased trust from clients and colleagues alike.
  • Adapted quickly to changing market conditions, adjusting client strategies accordingly while maintaining open lines of communication throughout periods of uncertainty.
  • Cultivated a wide network of professional contacts, increasing referral business and expanding client base over time.
  • Prepared contracts and related documentation according to strict standards.
  • Completed training programs to remain updated and further develop proficiency of important industry information.
  • Facilitated client decision-making, providing comprehensive market insights and investment education.

Education

Associate in Business Administration -

Parkland College
Champaign, IL

Skills

  • Proficient in Microsoft Office Suite (Word, Excel, Outlook, and Publisher)
  • Property management
  • Property maintenance
  • Property valuation
  • Social media marketing
  • Market research
  • Contract negotiation
  • Marketing

Certification

  • Real Estate License
  • Real Estate Broker

CORE EXPERTISE

Lease Administration | Sales & Marketing | Tenant Retention Strategies | Property Management | Tenant Screening | Financial Analysis | Building Systems Knowledge | Property Inspections | Repair & Maintenance | Customer Relationship Management | Cross-functional Collaboration | Team Building & Leadership

Affiliations

  • National Association of Realtors
  • Champaign Rotary Club

Timeline

Document Scanner

Busey Bank - Tax & Wealth Dept.
02.2025 - Current

Broker - Residential Sales

Champaign County Realty
12.2024 - Current

Resort Sales Specialist

Cobblestone Assets, Inc.
01.2023 - 08.2024

Real Estate Sales Associate

Mar-Key Real Estate
02.2021 - 08.2024

Real Estate Sales Associate

Realty ONE Group
07.2020 - 02.2021

Real Estate Sales Agent

Coldwell Banker Realty
04.2020 - 07.2020

Office Administrator

Realogy Group
11.2019 - 04.2020

Broker / Residential Sales

Champaign County Realty
01.2017 - 01.2019

Broker / Residential Sales

Berkshire Hathaway HomeServices Snyder R.E.
12.2011 - 01.2017

Broker / Residential Sales

Coldwell Banker Realty
01.2003 - 12.2011

Associate in Business Administration -

Parkland College

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Sharlyn Franzen