Paula Leggero
Machesney Park,IL
Summary
Dynamic Mortgage Operations Supervisor at First Northern Credit Union with a proven track record in enhancing efficiency and accuracy in mortgage processing. Expert in compliance and document management, leveraging strong attention to detail and effective communication to streamline operations and ensure seamless closings. Committed to team collaboration and continuous improvement.
Overview
19
19
years of professional experience
Work History
Mortgage Operations Supervisor
First Northern Credit Union
Rockford, IL
03.2026 - Current
- Supervise daily operations of mortgage processing team to ensure compliance with regulations
- Collaborate with Director of Mortgage Operations to maintain and update various mortgage software platforms
- Maintain a strong understanding of relevant laws and regulations to remain compliant within the mortgage department as well as internal policies
- Streamline document collection process to enhance efficiency and reduce turnaround time
- Ensure accuracy of mortgage files safeguarding against errors or discrepancies
- Collaborate with mortgage staff in completing accurate and timely document preparation to ensure a seamless closing
- Assist and back up team as needed to include opener, processing, closing and post-closing
Senior Mortgage Closing Agent
First Northern Credit Union
Rockford, IL
12.2021 - 03.2026
- Conducted thorough audit of mortgage files for accuracy, mitigating potential errors in transactions
- Collaborated with team members to streamline processes and enhance overall efficiency within the department
- Prepare preliminary figures and mortgage closing documents
- Work closely with title companies to ensure the accuracy of final figures and facilitate a smooth closing process
- Managed communication between lender, borrowers, and title companies to resolve issues promptly during the closing process
- Prepare and initiate wire transfer requests as well as review signed closing documents and approve funding
- Submit required loan documents to loan servicer for new mortgage loan setup and ensure accuracy of borrower escrow accounts
- Deposit and track all closing fees
- Disburse and track all appraisal fees
Mortgage Closing Agent
First Northern Credit Union
Rockford, IL
07.2007 - 12.2021
- Reviewed and audited mortgage loan files to ensure accuracy
- Facilitated closing transactions, ensuring compliance with regulatory requirements and internal policies
- Prepare closing packages and work with title companies to provide accurate final figures to provide to our borrowers
- Submit closing documentation to loan servicer
- Audit and organize signed loan documents to prepare for investor shipment and purchase
- Track all closing fees
Skills
- Time management mastery
- Willing to learn
- Teamwork and collaboration
- Attention to detail
- Problem-solving abilities
- Multitasking Abilities
- Reliability
- Organizational skills
- Planning and coordination
- Effective communication
- Team leadership
Timeline
Mortgage Operations Supervisor
First Northern Credit Union
03.2026 - Current
Senior Mortgage Closing Agent
First Northern Credit Union
12.2021 - 03.2026
Mortgage Closing Agent
First Northern Credit Union
07.2007 - 12.2021