Samantha Harne
Rockford,IL
Summary
Experienced mortgage professional with a strong track record in team leadership and staff development. Known for effective problem-solving and a commitment to customer service, ready to drive operational excellence in mortgage operations.
Overview
20
20
years of professional experience
Work History
Director of Mortgage Operations
First Northern Credit Union
03.2026 - Current
- Managed daily operations of mortgage processing team to ensure compliance with regulations.
- Streamlined document collection process to enhance efficiency and reduce turnaround time.
- Implemented best practices for risk management within mortgage operations to enhance operational integrity.
- Managed a team of loan officers, providing guidance and support for optimal performance.
- Oversaw daily operations, prioritizing tasks to ensure timely completion of work objectives.
- Communicated effectively with senior management, providing regular updates on departmental performance and notable achievements.
- Maintained a strong understanding of relevant laws and regulations to ensure ongoing compliance within the mortgage department.
- Assisted in developing training materials for new staff on mortgage policies and procedures.
- Collaborated with underwriting team to resolve issues and expedite loan approvals.
Mortgage Operations Manager
First Northern Credit Union
11.2014 - 03.2026
- Managed mortgage processing workflows to optimize efficiency and ensure compliance with regulatory standards.
- Led cross-functional teams in implementing new mortgage software systems, enhancing operational performance and data accuracy.
- Developed training programs for staff on mortgage underwriting processes and compliance regulations, improving team competency.
- Analyzed operational metrics to identify bottlenecks in loan processing, driving initiatives for continuous improvement.
- Increased loan application approvals by ensuring compliance with federal regulations and company policies.
- Introduced technology solutions enhancing operational efficiency while simultaneously reducing manual workload.
- Developed training programs for new hires, fostering a collaborative environment and promoting professional growth.
- Conducted regular audits of mortgage files, safeguarding against errors or discrepancies that could lead to financial loss or legal issues.
- Streamlined mortgage operations by implementing efficient processes and reducing redundancies.
- Complied with established internal controls and policies.
Mortgage Loan Processor
First Northern Credit Union
02.2006 - 11.2014
- Process mortgage applications efficiently, ensuring compliance with regulations and internal policies.
- Review financial documents for accuracy, identifying discrepancies to streamline approval workflows.
- Coordinate communication between borrowers, loan officers, and underwriters to enhance collaboration and expedite processing times.
- Analyze credit reports and financial statements to assess borrower eligibility and risk factors effectively.
- Maintain up-to-date knowledge of industry trends and regulatory changes to ensure compliant loan processing practices.
- Collaborated with Loan Officers to provide timely, accurate service for clients throughout entire mortgage process.
- Managed a high volume of loan applications, consistently meeting or exceeding established processing timeframes for both new loans and refinancing.
- Handled any conditions sent from underwriting departments.
- Contributed to the success of the mortgage team by providing essential support in the areas of loan documentation review, data entry, and client communication.
- Prepared file for final clear-to-close by branch management.
- Received on-going, comprehensive training on home loan products and mortgage process.
- Assisted underwriters in approving loans by verifying financial information and ensuring accurate documentation.
- Communicated with originator and applicant concerning progress of loan file.
- Processed mortgage loan applications accurately and successfully for over 20 years.
Education
High School Diploma -
Thomas Jefferson High School
Rockford06-2000
Skills
- Team leadership
- Staff training and development
- Willing to learn
- Time management mastery
- Teamwork and collaboration
- Customer service
- Time management
- Problem-solving abilities
- Multitasking Abilities
- Reliability
Timeline
Director of Mortgage Operations
First Northern Credit Union
03.2026 - Current
Mortgage Operations Manager
First Northern Credit Union
11.2014 - 03.2026
Mortgage Loan Processor
First Northern Credit Union
02.2006 - 11.2014
High School Diploma -
Thomas Jefferson High School