Summary
Overview
Work History
Education
Skills
Assessments
Personal Information
Volunteer Youth Services and Development
Timeline
Generic

Pamela Isakson

Alton

Summary

Resourceful Public Service Representative known for high productivity and efficiency in task completion. Skilled in customer service, conflict resolution, and data management. Excel at communication, empathy, and problem-solving, ensuring positive outcomes in public interactions.

Fantastic critical thinker connects seemingly separate details and keep up-to-date on regulations. Proficient in critical thinking and solutions-oriented problem-solving.

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Adaptable professional with a quick-learning ability and a talent for adjusting to new environments. Skilled in rapidly acquiring new knowledge and applying it effectively. Driven by a passion for continuous learning and successfully navigating change.

Overview

2026
2026
years of professional experience
1983
1983
years of post-secondary education

Work History

Public Service Representative

Sec of State of Illinois Do not call current
Granite City
09.2023 - Current
  • Processing applications for Drivers License applications and documentation for various public services.
  • Explained policies and regulations to ensure customer understanding.
  • Collaborated with team members to improve service delivery processes.
  • Driving Instructor
  • Opening of facility operations
  • Assisted customers with inquiries about services and procedures.

Assistant Manager

QuikTrip 618-466-8486 Kevin
Edwardsville
02.2022 - 03.2023
  • Customer service, management of a team of employees from 3 to 10 clerks including the kitchen: money management including performing store audits.
  • Emergency relief manager that travels to numerous locations to cover shifts.
  • Assisted in training and onboarding new team members to enhance service quality.

Order Picker

Amazon Company 314-701-3577
Edwardsville
03.2021 - 02.2022

Amazon Prime Driver

Wema Logistics 314-422-4547
Hazelwood
08.2020 - 03.2021
  • Transported goods efficiently to designated locations using company vehicles.
  • Inspected vehicles daily for safety and maintenance compliance before trips.
  • Planned optimal routes to minimize delays and ensure timely deliveries.

Gap In Employment Covid

Unemployment
03.2020 - 08.2020

Laid off from Metro Eyecare Covid hit. The Marketing Advertising, Optical Industry and most Industries were not hiring. Amazon Logistics Companies were hiring so I became an Amazon Prime Driver

Optician

Metro Eyecare 618-659-1900
Edwardsville
11.2019 - 03.2020
  • Assisted customers in selecting appropriate eyewear styles and frames.
  • Provided basic information about lens options and features to clients.
  • Conducted preliminary measurements for eyewear fittings and adjustments.
  • Engaged with customers to understand their vision needs and preferences.
  • Organized and maintained the display of eyewear products in the store.

Cashier Part time

Kohls Department Store
Alton
05.2019 - 12.2019
  • Assisted customers with inquiries and provided product information.
  • Operated cash register and processed customer transactions efficiently.
  • Maintained accurate cash drawer and balanced at end of shift.

Cashier Team Lead part time

Casey’s general Stores
Ankeny
03.2018 - 10.2019
  • Assisted customers with purchases and provided excellent service.
  • Operated cash register and handled transactions accurately.
  • Supported team in stocking shelves and arranging products.
  • Performed daily opening and closing procedures for the register area.

Multi Media Specialist

Advantage News Alton Il 62002 Went out of business
Alton
03.2018 - 04.2019
  • Print Advertisements
  • Content Marketing
  • Website design
  • Social Marketing
  • SEO?SEM Campaigns
  • Developed multimedia content for digital news platforms and social media channels.

RA

United States Postal Service
Alton
06.2017 - 01.2018

USPS Rural Carrier part time that actually turned into full time. USPS was just awarded the Amazon contract at my time of employment. 16 trays of mail and 300 packages was a hard days work.

Order Picker

Amazon.Inc
Edwards
03.2017 - 06.2017

Marketing Consultant Illinois/Wisconsin Region

Dex Media no longer in business
01.2015 - 01.2016
  • Maintain current book of business of 150 current advertisers
  • Successfully achieved all sales expectations for 2015 and first quarter of 2016
  • Media Expert on Dex Media's digital and print products
  • 2015 Dex Media 'Rookie of the year' recipient

Business Development Representative-Account Representative

Hibu USA Inc was bought by Dex media
01.2014 - 01.2015
  • Secure new business sales
  • Build and maintain my own book of business
  • Media Expert on Hibu's digital product
  • Ability to explain SEM, SEO, Social Media
  • Google Certified
  • Ability to work in a virtual environment
  • Accountable for sales goals
  • Community involvement: Chambers and networking groups
  • Developed strong relationships with clients to understand their needs and goals.

Business Development Representative-Account Representative

St Louis Business Journal
01.2012 - 01.2014
  • Social media marketing
  • Corporate portal marketing and sales
  • Event coordinator
  • Community involvement: Chambers and networking groups

Gap in Employment

Unemployment
03.2011 - 01.2012

Was laid off with Hawkeye Foodservice they decided they could not make it on the St Louis Market

Territory Manager

Hawkeye Foodservice Distribution out Of business
Iowa City
01.2010 - 03.2011
  • Managed territory sales strategies for foodservice distribution.
  • Developed marketing materials to promote products and services.
  • Collaborated with sales teams to align marketing strategies with business

Marketing Associate

Sysco Foodservice 636-940-9230
01.2004 - 01.2010
  • Top 10% in sales force
  • Quarterly sales growth of 12%-15%
  • Southwest Regional Career Development 2005-2006
  • Developed marketing materials to promote Sysco Foodservice products and services.
  • Collaborated with sales teams to align marketing strategies with business goals.
  • Assisted in organizing promotional events and trade shows for product launches.

Territory Sales Representative

Jamar Eyewear Dissolved Company 9/11
New York
06.2000 - 09.2001

Territory Manager Eyewear Sales. Company was Dissolved after 911 happened

Outside Sales Representative

Eastern States Eyewear 1-800-645-3710
Elmont
08.1993 - 07.1996
  • Managed territory by scheduling visits and maintaining customer contact records.
  • Collaborated with marketing team on promotional campaigns for new eyewear products.
  • Conducted product demonstrations to showcase features and benefits of eyewear lines.
  • Cultivated relationships with clients to understand eyewear needs and preferences.

Optician

Erkers Eyewear location out of business
Clayton
08.1990 - 08.1993
  • Assisted customers in selecting appropriate eyewear and lenses.
  • Conducted vision tests to determine customer prescription needs.
  • Fitted glasses and contact lenses for optimal comfort and vision.
  • Collaborated with team members to ensure efficient store operations.
  • Maintained inventory of eyewear products and supplies.
  • Educated clients on proper eyewear care and maintenance techniques.

Optician

Venture Optical And Pharmacy Tech out of business
Alton
12.1990 - 12.1991
  • Assisted customers with eyewear selection
  • Fitted glasses and contact lenses for optimal comfort and vision.
  • Sold and recommended eyewear products, merchandise and services in retail and clinical settings in order to drive company revenue and meet customer needs.
  • Assisted customers in selecting appropriate eyewear and lenses.

Gap in Employment

Started a Family
07.1985 - 12.1990

Optician

Royal Optical went out of business years ago
Alton
08.1983 - 06.1985
  • Assisted customers in selecting appropriate eyewear and lenses.
  • Conducted preliminary eye tests and vision screenings for clients.
  • Maintained accurate patient records and updated prescription information.
  • Educated clients on lens options and proper eyewear care techniques.
  • Adjusted and repaired glasses to ensure proper fit and comfort.

Optician

Crown Optical 406 E Broadway, Alton Il. 6184627611
Alton
01.1983 - 08.1983
  • Assisted customers in selecting eyewear and lenses that would best fit their prescription and facial fit
  • Maintained optical inventory, ensuring stock levels of frames and lenses were adequate.
  • Educated clients on proper lens care and eyewear maintenance techniques.
  • Provided exceptional customer service by addressing inquiries and resolving issues promptly.
  • Investigated and resolved customer complaints and adjusted and repaired customer eyewear.
  • Inspected finished eyeglasses to conform to company's quality check process and verified proper fit to customer satisfaction.
  • Assisted customers in selecting eyewear and lenses that fit their needs.

Territory Sales Representative St Louis

Luxotica USA
Milan

Education

Southwestern High School
Piasa, IL

Certificate - Management Continued Education

Baker Institute
San Antonio , Texas

Certification Of Completion - Goggle Certified

Google Certification

Skills

  • SEM
  • Search Engine Optimization (SEO)
  • Google Analytics
  • Social Media Management
  • Email Marketing
  • Content Marketing
  • WordPress
  • B2B Sales
  • Google AdWords
  • Blogging
  • Marketing Automation
  • Branding
  • Web Design
  • Analytics
  • Content
  • Public Relations
  • Volunteer Youth Group Leader 3 years St Mary’s Church Alton Il Contact information Cathy Mcnamee 618-792-2286
  • Oktoberfest Committee Member for 18 years working with youth St Mary’s Alton Il 62002 contact information Erin Ventimiglia 618-530-0266
  • Bluff City Sox Select Baseball Organization Alton Il 62002 working with youth

Assessments

Sales: Influence & Negotiation, Proficient, 02/20, Persuading reluctant customers to buy products or services, and influencing and negotiating with customers to meet sales goals.

Personal Information

Willing To Relocate: Anywhere

Volunteer Youth Services and Development

  • St Mary’s Catholic Church 519 E 4th Alton, Il 618-465-4284
  • Youth Group Leader 2 years contact information Cathy Mcnamee 618-792-2286
  • St Mary’s Oktoberfest Committee Member 18 years contact information Erin Ventimiglia 618-530-0266
  • Election Judge 5 years Madison co Illinois Circuit Clerks office contact information Shellan Mogged Schwank County Clerk’s Office 618-692-6290

Timeline

Public Service Representative

Sec of State of Illinois Do not call current
09.2023 - Current

Assistant Manager

QuikTrip 618-466-8486 Kevin
02.2022 - 03.2023

Order Picker

Amazon Company 314-701-3577
03.2021 - 02.2022

Amazon Prime Driver

Wema Logistics 314-422-4547
08.2020 - 03.2021

Gap In Employment Covid

Unemployment
03.2020 - 08.2020

Optician

Metro Eyecare 618-659-1900
11.2019 - 03.2020

Cashier Part time

Kohls Department Store
05.2019 - 12.2019

Cashier Team Lead part time

Casey’s general Stores
03.2018 - 10.2019

Multi Media Specialist

Advantage News Alton Il 62002 Went out of business
03.2018 - 04.2019

RA

United States Postal Service
06.2017 - 01.2018

Order Picker

Amazon.Inc
03.2017 - 06.2017

Marketing Consultant Illinois/Wisconsin Region

Dex Media no longer in business
01.2015 - 01.2016

Business Development Representative-Account Representative

Hibu USA Inc was bought by Dex media
01.2014 - 01.2015

Business Development Representative-Account Representative

St Louis Business Journal
01.2012 - 01.2014

Gap in Employment

Unemployment
03.2011 - 01.2012

Territory Manager

Hawkeye Foodservice Distribution out Of business
01.2010 - 03.2011

Marketing Associate

Sysco Foodservice 636-940-9230
01.2004 - 01.2010

Territory Sales Representative

Jamar Eyewear Dissolved Company 9/11
06.2000 - 09.2001

Outside Sales Representative

Eastern States Eyewear 1-800-645-3710
08.1993 - 07.1996

Optician

Venture Optical And Pharmacy Tech out of business
12.1990 - 12.1991

Optician

Erkers Eyewear location out of business
08.1990 - 08.1993

Gap in Employment

Started a Family
07.1985 - 12.1990

Optician

Royal Optical went out of business years ago
08.1983 - 06.1985

Optician

Crown Optical 406 E Broadway, Alton Il. 6184627611
01.1983 - 08.1983

Territory Sales Representative St Louis

Luxotica USA

Southwestern High School

Certificate - Management Continued Education

Baker Institute

Certification Of Completion - Goggle Certified

Google Certification
Pamela Isakson