Pamela Henry
Machesney Park
Summary
Dynamic Patient Accounts Representative with a proven track record at Rockford Gastroenterology Associates. Excelled in insurance verification and billing, enhancing patient satisfaction by efficiently resolving account issues. Demonstrated exceptional teamwork and communication skills, contributing to significant process improvements. Skilled in HIPAA compliance and critical thinking, adept at fostering positive interactions and minimizing claim denials.
Overview
7
7
years of professional experience
Work History
PATIENT ACCOUNTS REPRESENTATIVE
ROCKFORD GASTROENTEROLOGY ASSOCIATES
01.2018 - 09.2024
- Assisted colleagues during peak periods or absences, showcasing teamwork skills while maintaining personal workload demands efficiently.
- Posted payments and processed refunds.
- Reviewed insurance eligibility and verified coverage details to minimize claim denials and delays in payment.
- Promoted a positive work environment by actively participating in team meetings and contributing ideas for process improvements.
- Worked with outside entities to resolve issues with billing, claims, and payments.
- Enhanced patient satisfaction by promptly addressing inquiries and resolving account issues.
- Responded to patient, family, and external payer inquiries.
Education
High School Diploma -
GLENBARD NORTH HIGH SCHOOL
CAROL STREAM ILLINOISSkills
- HIPAA compliance
- Insurance verification
- Insurance billing
- Verbal and written communication
- Collections experience
- Analytical and critical thinking
- Pleasant telephone demeanor
Timeline
PATIENT ACCOUNTS REPRESENTATIVE
ROCKFORD GASTROENTEROLOGY ASSOCIATES
01.2018 - 09.2024
High School Diploma -
GLENBARD NORTH HIGH SCHOOL
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