Summary
Overview
Work History
Education
Skills
Timeline
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Catherine Lewis

East Dubuque

Summary

Recently recieved my CCA certification. Finishing up my CCS certification.

Overview

11
11
years of professional experience

Work History

Patient Accounts Representative

Medical Associates
07.2022 - Current
  • Assisted colleagues during peak periods or absences, showcasing teamwork skills while maintaining personal workload demands
  • Reviewed insurance eligibility and verified coverage details to minimize claim denials and delays in payment.
  • Worked with outside entities to resolve issues with billing, claims, and payments.
  • Streamlined billing processes for increased efficiency in managing patient accounts.
  • Facilitated smooth communications between patients, providers, and insurers, fostering an atmosphere of trust and collaboration.
  • Provided exceptional customer service, handling sensitive patient situations with professionalism and empathy.
  • Ensured compliance with healthcare regulations while processing claims and managing patient accounts.
  • Collaborated with the medical staff to ensure proper documentation and coding for accurate billing.
  • Enhanced patient satisfaction by promptly addressing inquiries and resolving account issues.
  • Identified trends in unpaid accounts, developing targeted solutions for improved revenue recovery.

Team Member

Great American Popcorn Co
01.2015 - Current


  • Learned all required tasks quickly to maximize performance.
  • Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
  • Contributed to team success by completing jobs quickly and accurately.
  • Developed strong customer service and product knowledge skills to enhance individual and team performance.
  • Kept work areas clean, organized, and safe to promote efficiency and team safety.

Chat Agent

Verizon
03.2014 - 01.2015


  • Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
  • Provided exceptional support during high-volume periods, maintaining a calm demeanor under pressure.
  • Navigated through various databases efficiently, retrieving relevant information needed for each client interaction.
  • Managed multiple chat conversations simultaneously, maintaining efficiency and productivity.

Education

Medical Coding - Health Care Management

DeVry University
Naperville, IL

Skills

  • HIPAA compliance
  • Insurance verification
  • Insurance billing
  • Medical billing
  • Medical Billing Understanding
  • Follow-up skills
  • Data entry proficiency
  • Medical terminology knowledge
  • Verbal and written communication
  • Collections experience

Timeline

Patient Accounts Representative

Medical Associates
07.2022 - Current

Team Member

Great American Popcorn Co
01.2015 - Current

Chat Agent

Verizon
03.2014 - 01.2015

Medical Coding - Health Care Management

DeVry University

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Catherine Lewis