Summary
Overview
Work History
Education
Skills
Timeline
CustomerServiceRepresentative

Omer Cohen

Haglil 36 Lapid

Summary

Experienced with monitoring production environments and fixing production issues. In addition, Responsible for running complex critical enterprise processes. Reliable and Service-oriented with the goal of helping the customers and teammates. Autodidact to the level of self-teaching the systems and workflows necessary for the job.

Overview

5
5
years of professional experience
6
6
years of post-secondary education
2
2
Languages

Work History

NOC Engineer

Traiana
01.2021 - Current
  • Monitoring production and test environments with Nagios, DataDog and Logz.io
  • Analyze and escalate malfunctions to the handling teams using Salesforce and Jira
  • Responsible for internal tools user management such as permissions in AD, LDAP and SSO.

IT Tier 2

Hot Mobile
01.2018 - 01.2021
  • Monitoring production environment with Cacti, OM, SiteScope, Grafana
  • Executing and Editing scripts including managing Cron on Linux Servers
  • Working mainly on Linux OS and Windows Servers
  • Managing Databases service and backups with NETWORKER and Grid Control 12
  • Managing ERP system including running programs and configure settings
  • Communicating with 3rd party providers and securing access to production\test systems
  • Working on Office applications, Mainly on Outlook, Word and Excel.

Technical Support Tier 2

Internet Rimon
11.2017 - 06.2018
  • Working in CRM environment.
  • Configuration of all kinds of routers.
  • · Setting Outlook accounts and Rimon VPN Software.
  • · Remotely connecting to the client computer and solving the problem.

Education

Matriculation Certificate -

Studies - "Ironi Gimel" School
01.2007 - 01.2010

B.A - Information Systems Management

"MLA College" High Tech
01.2016 - 01.2019

Skills

Technical Analysis

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Timeline

NOC Engineer

Traiana
01.2021 - Current

IT Tier 2

Hot Mobile
01.2018 - 01.2021

Technical Support Tier 2

Internet Rimon
11.2017 - 06.2018

B.A - Information Systems Management

"MLA College" High Tech
01.2016 - 01.2019

Matriculation Certificate -

Studies - "Ironi Gimel" School
01.2007 - 01.2010

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Omer Cohen