Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Olivia DiFoggio

Naperville

Summary

Resourceful and detail-oriented professional with experience in leasing, client support, and operations. Skilled in virtual communication, CRM tools, and multitasking in fast-paced environments. Seeking a remote or hybrid role where I can bring strong organization, problem-solving, and people skills to a collaborative team.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Leasing Agent

American Homes 4 Rent
02.2025 - Current
  • Met and exceeded monthly KPIs, including virtual leasing conversions, lead response time, and resident satisfaction scores.
  • Managed a high volume of digital and phone-based inquiries, providing exceptional virtual customer service to prospective and current residents.
  • Utilized CRM and internal databases (e.g., Yardi, Rent Cafe, Primo) to track leads, manage resident data, and follow up on pipeline activity.
  • Collaborated cross-functionally with regional teams—including maintenance, property management, and operations.
  • Maintained meticulous digital records, lease documentation, and compliance checklists in a remote-first environment.

Leasing Agent

Willow Bridge
11.2024 - 02.2025
  • Supported daily office operations, including scheduling, vendor coordination, marketing tasks, and lead tracking—demonstrating agility in a fast-paced environment.
  • Handled end-to-end leasing processes independently—scheduling tours, processing applications, completing lease documentation, and coordinating move-ins.
  • Resolved resident issues quickly and empathetically, navigating maintenance coordination, billing questions, and policy concerns with a service-first approach.
  • Adapted quickly to company systems and policies, taking initiative to support office operations, marketing efforts, and team coordination.

Associate Agent

Redfin
05.2021 - 12.2022
  • Conducted both virtual and in-person home tours, delivering a personalized, informative experience for buyers across a variety of property types.
  • Acted as a key liaison between clients and Lead agents, communicating updates, answering questions, and offering guidance via phone, email, and video platforms.
  • Maintained clear, organized digital records of all client interactions, feedback, and tour activity to assist the lead agent team and streamline transactions.
  • Collaborated cross-functionally with agents, inspectors, lenders, and title companies to support key milestones from showing to close.

Education

High School Diploma -

Lincoln-Way East
06.2015

Skills

  • Conflict Resolution
  • Time Management
  • Cross-Functional Collaboration
  • Adaptability & Problem Solving
  • Self-Motivation & Accountability
  • Multitasking in Fast-Paced Settings
  • Lease Administration & Documentation
  • Microsoft Office & Google Workspace

Certification

  • 2021 Real Estate IL
  • 2016 Esthetician Downers Grove, IL

Timeline

Leasing Agent

American Homes 4 Rent
02.2025 - Current

Leasing Agent

Willow Bridge
11.2024 - 02.2025

Associate Agent

Redfin
05.2021 - 12.2022

High School Diploma -

Lincoln-Way East
Olivia DiFoggio