Olivia DiFoggio
Naperville
Summary
Resourceful and detail-oriented professional with experience in leasing, client support, and operations. Skilled in virtual communication, CRM tools, and multitasking in fast-paced environments. Seeking a remote or hybrid role where I can bring strong organization, problem-solving, and people skills to a collaborative team.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Leasing Agent
American Homes 4 Rent
02.2025 - Current
- Met and exceeded monthly KPIs, including virtual leasing conversions, lead response time, and resident satisfaction scores.
- Managed a high volume of digital and phone-based inquiries, providing exceptional virtual customer service to prospective and current residents.
- Utilized CRM and internal databases (e.g., Yardi, Rent Cafe, Primo) to track leads, manage resident data, and follow up on pipeline activity.
- Collaborated cross-functionally with regional teams—including maintenance, property management, and operations.
- Maintained meticulous digital records, lease documentation, and compliance checklists in a remote-first environment.
Leasing Agent
Willow Bridge
11.2024 - 02.2025
- Supported daily office operations, including scheduling, vendor coordination, marketing tasks, and lead tracking—demonstrating agility in a fast-paced environment.
- Handled end-to-end leasing processes independently—scheduling tours, processing applications, completing lease documentation, and coordinating move-ins.
- Resolved resident issues quickly and empathetically, navigating maintenance coordination, billing questions, and policy concerns with a service-first approach.
- Adapted quickly to company systems and policies, taking initiative to support office operations, marketing efforts, and team coordination.
Associate Agent
Redfin
05.2021 - 12.2022
- Conducted both virtual and in-person home tours, delivering a personalized, informative experience for buyers across a variety of property types.
- Acted as a key liaison between clients and Lead agents, communicating updates, answering questions, and offering guidance via phone, email, and video platforms.
- Maintained clear, organized digital records of all client interactions, feedback, and tour activity to assist the lead agent team and streamline transactions.
- Collaborated cross-functionally with agents, inspectors, lenders, and title companies to support key milestones from showing to close.
Education
High School Diploma -
Lincoln-Way East
06.2015
Skills
- Conflict Resolution
- Time Management
- Cross-Functional Collaboration
- Adaptability & Problem Solving
- Self-Motivation & Accountability
- Multitasking in Fast-Paced Settings
- Lease Administration & Documentation
- Microsoft Office & Google Workspace
Certification
- 2021 Real Estate IL
- 2016 Esthetician Downers Grove, IL
Timeline
Leasing Agent
American Homes 4 Rent
02.2025 - Current
Leasing Agent
Willow Bridge
11.2024 - 02.2025
Associate Agent
Redfin
05.2021 - 12.2022
High School Diploma -
Lincoln-Way East