Nya Day
Crestwood
Summary
Detail-oriented caseworker with strong skills in client assessment and public assistance knowledge. Proven ability to educate applicants while maintaining confidentiality and resolving conflicts effectively.
Overview
8
8
years of professional experience
Work History
Human Service Caseworker
Department of Human Services
Blue Island
03.2019 - Current
- Conducted interviews with applicants to verify information and determine eligibility for public assistance.
- Communicated with applicants to address discrepancies and followed up with references to verify information.
- Documented case details accurately in electronic records systems.
- Educated applicants on their rights and responsibilities regarding public assistance benefits.
- Maintained confidentiality standards according to agency policies and procedures.
- Attended trainings related to human services best practices in order to stay up-to-date on relevant information.
Retail Sales Associate
Nordstrom
Chicago
04.2018 - 03.2019
- Guided customers in product selection, delivering tailored service to enhance shopping experience.
- Resolved customer inquiries and issues to ensure satisfaction and loyalty.
- Partnered with team members to meet sales goals, contributing to overall customer satisfaction.
- Educated new associates on company policies and product knowledge, fostering a knowledgeable team.
- Conducted inventory checks to ensure stock levels met operational needs.
- Followed company policies, rules and procedures to promote company goals and maintain safety.
Education
Bachelor of Arts - Psychology
University of Missouri
Columbia, MO05-2017
Skills
- Case management
- Client assessment
- Public assistance knowledge
- Documentation accuracy
- Attention to detail
- Adaptability
- Conflict resolution
Timeline
Human Service Caseworker
Department of Human Services
03.2019 - Current
Retail Sales Associate
Nordstrom
04.2018 - 03.2019
Bachelor of Arts - Psychology
University of Missouri