Anidra N. Yarbrough
Lake Bluff,IL
Summary
Detail-oriented and highly driven and motivated professional with experience in case management, training, customer service, and administrative support. Proven ability to be able to manage diverse tasks, meet deadlines, delivering exceptional results. Adept at utilizing technical systems and fostering positive client relationships.
Supportive Human Services Technician offering agility and confidence in stressful circumstances. Meticulous enrollment facilitator with skill in database management and accurate recordkeeping. Liaises between clients and service providers, translating details and assisting aid recipients with paperwork completion.
Overview
10
10
years of professional experience
Work History
Human Service Caseworker
Illinois Department of Human Services
04.2023 - Current
- Assist customers in accessing public services through DHS programs
- Manage public assistance caseload, performing professional casework duties
- Input and update data utilizing Citrix applications
Rehabilitation Workshop Instructor
Ann M. Kiley Center
09.2020 - 04.2023
- Train and supervise individuals in workshop operations settings as well as lesson planning for state approved curriculum
- Instructs individuals in proper work attitudes, habits and work-related social skills
- Physically restrains individual as necessary to prevent injury to individual or others
- Instructs individuals involved in day training programs in work-related social behavior and work-related self-help skills
- Conflict resolution for effort of minimizing negative behaviors
- Development of competencies for employment in a variety of occupations such as craft artist or horticulture worker
- Collaborated with fellow instructors to develop innovative teaching methods, fostering an engaging learning environment.
- Established a positive and inclusive learning atmosphere, encouraging open communication and active participation from all attendees.
Senior Mental Health Technician
Ann M. Kiley Center
09.2014 - 09.2020
- Responsibilities to perform duties in a living or work area for the care, treatment or habilitation and development of individuals with intellectual disabilities on an assigned unit, on an assigned shift
- Provided and monitored personal care services for individuals such as bathing, toileting, feeding and dressing
- Taught individuals how to care for themselves and assists in their development of daily living habits such as; cleanliness, personal hygiene, table manners and laundry
- Ensuring compliance with state guideline requirements, provide encouragement to clients to be independent
- Observation of condition and behavior of assigned client(s), documenting and reporting client progress according to Illinois Department of Health guidelines
Education
Skills
- Case management and client support
- Training and workshop instruction
- Data entry and documentation
- Customer service and conflict resolution
- Proficient in Microsoft, Citrix system, Epic as well as other Electronic Health Record applications
- Strong attention to detail and Organizational skills
- Motivational interviewing
- Human trafficking awareness
- Homelessness support
- Self-care techniques
- Behavioral health
- Grief counseling
- Empathy development
- Medical coordination
Timeline
Human Service Caseworker
Illinois Department of Human Services
04.2023 - Current
Rehabilitation Workshop Instructor
Ann M. Kiley Center
09.2020 - 04.2023
Senior Mental Health Technician
Ann M. Kiley Center
09.2014 - 09.2020
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