Nikita evans
Champaign
Summary
Dedicated and compassionate Certified Nursing Assistant seeking an opportunity to leverage my customer service background, attention to detail, and commitment to providing quality care to make a positive impact on the well-being of patients.
Overview
3
3
years of professional experience
Work History
Customer Support Analyst
Aaron's
08.2021 - 12.2024
- Answering inbound phone, chat, and email support requests. Evaluating user problems by asking probing questions and further researching in Aaron's knowledge base, databases, and using outside resources.
- Assisting users with desktop maintenance, software troubleshooting, hardware troubleshooting including printers, scanners, VOIP/ landline phones, and Cisco networking equipment.
- Creating tickets detailing user issues and troubleshooting steps.
- Updating tickets until issues are resolved, escalated, or closed.
Certified Nursing Assistant
Arbor Terrace Assisted Living
06.2024 - 10.2024
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Supported ambulation and physical therapy needs by conducting planned exercise routines.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
- Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
Care giver
Private Duty
11.2022 - 09.2024
- Support clients by providing housekeeping and laundry services, also shopping for food, and other household requirements.
- Assist clients by providing personal services, such as bathing, dressing, and grooming.
- Help clients care for themselves by teaching the use of a cane or walker, special utensils to eat, and special techniques and equipment for personal hygiene.
- Help family members care for the patient by teaching appropriate ways to lift, turn, and re-position the client, advising on nutrition, cleanliness, and housekeeping.
- Maintaining security precautions; following prescribed dietary requirements and nutrition standards.
Education
CNA -
Premier Medical Careers
Conyers, GA03-2020
Skills
- Data Entry
- Customer Service
- Time-Management
- Telephone Etiquette
- Detail-oriented
- Complex Problem-solving
Timeline
Certified Nursing Assistant
Arbor Terrace Assisted Living
06.2024 - 10.2024
Care giver
Private Duty
11.2022 - 09.2024
Customer Support Analyst
Aaron's
08.2021 - 12.2024
CNA -
Premier Medical Careers
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