Rameen Syeda
Chicago
Summary
Accomplished Certified Educator with 10+ years of experience in customer support in a D2C/D2B setting. I am excited to leverage in-depth knowledge of education, technology, and customer service to utilize the skill set and implement success to the organization.
Professional with strong background in customer support and keen ability to resolve complex issues effectively. Skilled in communication, troubleshooting, and using CRM systems to enhance customer satisfaction. Known for reliability, adaptability, and collaborative approach in team settings. Adept at managing multiple tasks and delivering consistent results in fast-paced environments.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Customer Support Analyst
IXL Learning/ Wyzant
07.2023 - Current
- Provide product and technical support as part of an exceptional, via multi-channel support (phone, email and chat)
- Create and edit internal and external informational content for users, tailored for easy access and fast resolution to common queries.
- Review, edit, and upload content to be posted on the platform.
- Collaborate with other team members to ensure consistent and seamless services to Wyzant customers while also exercising time management and task prioritization.
- Review, edit, and approve user profiles to ensure professional standards are met.
- Review and monitor user’s accounts to ensure compliance with company protocols and take appropriate action as needed.
- Collaborated with product and fellow team members to identify and resolve critical software bugs, reducing related customer complaints.
- Tracked changing software and technologies with potential to impact customer requirements.
- Troubleshot problems with software, hardware and networking for users.
- Identified trends in client requests and helped management get ahead of ongoing problems.
- Worked within task management system to receive, manage, and close support requests.
- Partnered with finance, operations and partnerships teams to coordinate solutions.
- Supported customers throughout incident response, management and resolution to deliver expert assistance for technical needs.
- Crafted intelligent, professional responses to emailed and web chat customer questions.
Office Manager
Shifa Home Care Inc
10.2023 - 12.2023
- Manage office facilities, including maintenance, supplies, and equipment procurement.
- Ensures high standards of care are maintained for all clients. Assist’s with resolving client’s complaints by identifying problems and coordinating appropriate corrective actions.
- Helps maintain caregiver and client records for the Agency to ensure compliance with IDPH requirements.
- Responsible for coordinating with Staffing Coordinator on new and existing client schedules with appropriate field employees utilizing caregiver matching. Assists, as necessary, in producing an effective, smooth flowing schedule and introduction.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
Teacher
Primrose School of St. Charles West
08.2021 - 11.2023
- Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
- Managed classroom behavior effectively by establishing clear expectations, modeling appropriate conduct, and consistently enforcing established rules and consequences.
- Enhanced classroom engagement through the use of interactive teaching methods, such as group projects and hands-on activities.
- Maintained accurate records of student progress, attendance, and behavior to facilitate ongoing communication with parents about their child''s educational journey.
- Differentiated instruction to accommodate diverse learning needs, ensuring each student had an equal opportunity for success.
- Assessed student performance regularly using both formative and summative assessments to inform future lesson planning.
- Continuously pursued professional development opportunities such as workshops or conferences to stay current in educational trends.
- Integrated cultural awareness into lessons by incorporating diverse perspectives and materials into the curriculum.
Education
Bachelors of Arts - Urban Education
University of Illinois at Chicago
Chicago, IL05.2020
Associate of Arts - General Studies
Elgin Community College
Elgin, IL01.2016
Skills
- Technical Troubleshooting
- Data Analysis
- SaaS
- Project Management
- CRM
- Microsoft Office
- Google Suite
- Information Literacy
- Information Management
- Research
- Customer Support
- Ticketing System
- Software troubleshooting
- Data entry
- Analytical thinking
- Conflict resolution
- Customer relationship management (CRM)
- Quality assurance
- Workflow management
Certification
Professional Educator Licence in Elementary Education with a Concentration in Social Sciences
Skills and Languages
Languages: Urdu, Hindi, Some Spanish and Arabic
Skills and Languages
- Computer: Microsoft Office Suite, Outlook, Adobe Acrobat, Sharepoint, Google Drive
- Technical: Windows, Mac OS, SQL
- Data Entry: 65 wpm
- Programming Languages: Python
Timeline
Office Manager
Shifa Home Care Inc
10.2023 - 12.2023
Customer Support Analyst
IXL Learning/ Wyzant
07.2023 - Current
Teacher
Primrose School of St. Charles West
08.2021 - 11.2023
Associate of Arts - General Studies
Elgin Community College
Bachelors of Arts - Urban Education
University of Illinois at Chicago
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