Summary
Overview
Work History
Education
Skills
Certification
Volunteer Experience
Timeline
Generic

Nicole Almeida

Chicago

Summary

Dedicated passenger service professional committed to elevating customer satisfaction and safety. Leverages effective communication and conflict resolution skills to train teams, streamline operations, and enhance the travel experience for all passengers.

Experienced with resolving passenger inquiries and issues promptly and effectively. Utilizes strong communication and interpersonal skills to ensure passenger satisfaction. Track record of maintaining calm and efficiency in high-pressure environments.

Overview

9
9
years of professional experience
1
1
Certification

Work History

PASSENGER SERVICE ASSISTANCE

PROSPECT AIR SERVICES
O'Hare International Airport, IL
10.2017 - Current
  • Delivered exceptional customer service by addressing inquiries and resolving issues promptly.
  • Facilitated smooth check-in and boarding for passengers, enhancing travel experience.
  • Facilitated easier mobility for passengers by providing wheelchair transport. with passengers through terminals and gate areas to ease transport.
  • Coordinated luggage handling to ensure prompt delivery to flights, minimizing delays.
  • Provided information on flight schedules and airport services to travelers.
  • Partnered with airline staff to efficiently resolve passenger inquiries and issues, improving service quality.
  • Promoted to a leadership role in Lima and managed team performance.

American Airlines

K12/K1 AA Equipment Room
Chicago, Illinois
08.2017 - 04.2023
  • Identified customer needs promptly, ensuring timely resolutions and enhancing customer experience.
  • Delivered attentive service to customers during face-to-face interactions and phone conversations, fostering positive relationships.
  • Assisted customers with requests and answered questions to enhance overall satisfaction.
  • Ensured efficient operations in K12/K1 AA Equipment Room by contributing to equipment organization.
  • Prepared gate boxes for AA employees, ensuring readiness for operations.
  • Proposed innovative ideas that streamlined team processes and contributed to improved overall performance.
  • Worked successfully with a diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Collaborated closely with team members to achieve project objectives and meet deadlines.

Education

Associate of Arts - Business Management

WILBUR WRIGHT COLLEGE
Chicago, IL
5 2024

High School Diploma -

William Howard Taft High School
Chicago
6 2006

Skills

  • Customer management
  • Customer excellence
  • Time Management
  • Strong organization
  • Multitasking
  • Team leadership
  • Motivating employees
  • Conflict resolution

Certification

> Employee of the Month

Volunteer Experience

  • When an inbound comes in and my teammates are currently not at the gate; I will go inside the jetbridge to deplane wheelchair passengers off from the aircraft on to deplane wheelchair passengers off from the aircraft unto the gate area to wait with the passengers until Prospect agents arrives to pick up and assist the passenger to where they need to go.
  • I will be available when gate agent call for last minute aislechairs/preboard/preboard aislechair.
  • I will make sure that every wheelchair passengers get the assistance they need to make their travel experience runs smoothly every step of the way.

Timeline

PASSENGER SERVICE ASSISTANCE

PROSPECT AIR SERVICES
10.2017 - Current

American Airlines

K12/K1 AA Equipment Room
08.2017 - 04.2023

High School Diploma -

William Howard Taft High School

Associate of Arts - Business Management

WILBUR WRIGHT COLLEGE

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Nicole Almeida