Summary
Overview
Work History
Education
Skills
Volunteer Experience
Phone
Timeline
Generic

Nicole Almeida

Chicago

Summary

Dedicated passenger service professional committed to elevating customer satisfaction and safety. Leverages effective communication and conflict resolution skills to train teams, streamline operations, and enhance the travel experience for all passengers.

Overview

9
9
years of professional experience

Work History

PASSENGER SERVICE ASSISTANCE

PROSPECT AIR SERVICES
O'Hare International Airport
11.2017 - Current
  • Delivered exceptional customer service by addressing inquiries and resolving issues promptly.
  • Pushed wheelchairs with passengers through terminals and gate areas to ease transport.
  • Advanced to lead position on the Lima side, overseeing team operations.
  • Assisted passengers with check-in and boarding processes.
  • Coordinated luggage handling and ensured timely delivery to appropriate flights.
  • Provided information on flight schedules and airport services to travelers.
  • Collaborated with airline staff to resolve passenger inquiries and issues.

American Airlines

K12/K1 AA Equipment Room
Chicago
09.2017 - 05.2023
  • Prepared gate boxes for AA employees, ensuring readiness for operations.
  • Ensured efficient operations in K12/K1 AA Equipment Room by contributing to equipment organization.
  • Identified needs of customers promptly and efficiently.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Assisted customers with requests and answered questions to enhance overall satisfaction.
  • Proposed ideas and solutions to improve team performance and achieve better outcomes.
  • Worked successfully with a diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Collaborated closely with team members to achieve project objectives and meet deadlines.

Education

Associate of Arts - Business Management

WILBUR WRIGHT COLLEGE
Chicago, IL
05-2024

High School Diploma -

William Howard Taft High School
Chicago
06-2006

Skills

  • Customer management
  • Customer excellence
  • Time Management
  • Strong organization
  • Multitasking
  • Team leadership
  • Motivating employees
  • Conflict resolution

Volunteer Experience

  • When an inbound comes in and my teammates are currently not at the gate; I will go inside the jetbridge to deplane wheelchair passengers off from the aircraft on to deplane wheelchair passengers off from the aircraft unto the gate area to wait with the passengers until Prospect agents arrives to pick up and assist the passenger to where they need to go.
  • I will be available when gate agent call for last minute aislechairs/preboard/preboard aislechair.
  • I will make sure that every wheelchair passengers get the assistance they need to make their travel experience runs smoothly every step of the way.

Phone

cell, 1(773)817-5309

Timeline

PASSENGER SERVICE ASSISTANCE

PROSPECT AIR SERVICES
11.2017 - Current

American Airlines

K12/K1 AA Equipment Room
09.2017 - 05.2023

Associate of Arts - Business Management

WILBUR WRIGHT COLLEGE

High School Diploma -

William Howard Taft High School

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Nicole Almeida