Nicholas Yellets
Lake In The Hills
Summary
Proven hospitality professional with a track record of enhancing customer satisfaction at Bonefish Grill. Excelled in health codes compliance and mastered safe service, significantly reducing guest intoxication incidents. Demonstrated exceptional ability in handling difficult customers, ensuring a welcoming environment. Skilled in cash register operation, showcasing both hard and soft skills vital for high-volume service excellence.
Overview
6
6
years of professional experience
Work History
Bartender and Server
Bonefish Grill
07.2020 - Current
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Served high customer volumes during special events, nights, and weekends.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
Host
815 Chophouse
09.2019 - 03.2020
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Took reservations by phone and walk-in, keeping scheduling demands, and kitchen output in time to avoid overbooking.
- Monitored seating area and checked restrooms regularly to keep spotless.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
Server and Host
Denny's
03.2019 - 08.2019
- Explained menu items and suggested appropriate options for food allergy concerns.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Bussed and reset tables to keep dining room and work areas clean.
Education
Associate of Science -
McHenry County College
Crystal Lake, IL12-2024
Skills
- Health codes compliance
- Safe service compliance
- Cash register operation
- Handling difficult customers
- Hospitality and accommodation
Timeline
Bartender and Server
Bonefish Grill
07.2020 - Current
Host
815 Chophouse
09.2019 - 03.2020
Server and Host
Denny's
03.2019 - 08.2019
Associate of Science -
McHenry County College
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