Tiffany Zimmer
Moline
Summary
Resourceful Hospitality Professional specializing in mixology, customer service, and inventory management. Maximized business revenues through exceptional guest experiences and effective teamwork in fast-paced environments. Managed staff and day-to-day operations while demonstrating strong money handling, problem-solving, and time management skills.
Overview
1
1
Certification
21
21
years of professional experience
Work History
Bartender/Server
Polish Pub
Rock Island
05.2024 - 04.2026
- Provided excellent customer service in a fast-paced bar environment.
- Prepared a variety of cocktails and beverages for diverse clientele.
- Interacted with customers to foster a welcoming and friendly environment.
- Trained new bartenders on drink preparation and customer interaction skills.
- Adhered to all health and safety regulations during service operations.
- Oversaw inventory levels and restocked supplies to ensure uninterrupted service.
- Developed good working relationships with fellow employees through effective communication.
- Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
Auditor
US Tech Solutions/ John Deere PDC
Milan
05.2023 - 05.2024
- Worked closely with management to discuss external audit results and action plans.
- Counted parts to ensure accurate shipments to international destinations.
- I also do some Performed data entry tasks to maintain accurate records. for the company too.
- I count parts and make sure the correct parts are being sent out to other countries.
- Collaborated with management to review external audit results and develop action plans.
- Cross-trained employees, enabling completion of priority tasks during personnel absences.
Customer Service Representative
Humache
Dubuque
02.2022 - 11.2022
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Resolved customer complaints using effective communication and problem-solving skills.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Educated customers on product features and benefits to enhance satisfaction.
- Answered customer inquiries and provided accurate information regarding products and services.
- Demonstrated empathy and patience while handling difficult customer situations.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Shift Leader/Cashier
ALDI
Silvis
04.2019 - 02.2021
- Resolved customer inquiries and complaints to ensure satisfaction and loyalty.
- Resolved customer complaints promptly and professionally.
- Provided exceptional customer service and maintained a positive attitude throughout the shift.
- Supervised and led employees to maintain productivity and customer service levels.
- Trained new employees on store policies and customer service techniques.
- Delegated tasks to employees and monitored activities and task completion.
- Conducted inventory checks and organized stock to enhance product availability.
- Monitored cash register operations and handled cash management tasks efficiently.
- Maintained an organized work environment by delegating tasks to staff.
Audit support
Kelly Services
Milan
05.2018 - 08.2018
- Worked with many different softwares: PINC, DNS, Excel, Tracker and emailing, counted different parts and weighed boxes as they went out, processed loads to be sent out to different countries.
- Assisted with audit preparations by gathering necessary documentation and coordinating schedules.
- Assisted with internal and external audits.
Cashier/Customer Service
Hyvee Gas
Sioux Falls
08.2017 - 02.2018
- Processed customer transactions efficiently at gas station register.
- Assisted with various tasks as directed by management.
- Collected payments and provided accurate change.
- Issued receipts, refunds, credits or change due to customers.
- Maintained accurate cash drawer throughout shifts.
- Assisted customers with product inquiries and fuel purchases.
- Provided friendly service to enhance customer experience.
- Ensured cleanliness and organization of cashier area.
- Monitored fuel prices and signage for accuracy.
- Collaborated with team members to support store operations.
- Completed various responsibilities as directed by management.
Bartender
Polish Pub
Rock Island
01.2011 - 03.2017
- Prepared and served a variety of beverages to customers.
- Engaged with patrons to provide excellent customer service.
- Monitored inventory levels and replenished supplies.
- Maintained cleanliness and organization of the bar area.
- Ensured proper sanitation of bar area, glassware, utensils, and equipment.
- Assisted in creating new drink recipes and specials.
- Welcomed customers upon arrival at the bar. and provided excellent customer service.
- Handled cash transactions and processed payments efficiently.
- Managed cash drawer at the end of each shift ensuring accuracy of funds received.
- Performed opening and closing duties including restocking supplies.
- Developed good working relationships with fellow employees through effective communication.
- Resolved customer complaints in a professional manner.
Bartender
YANKEE DOODLE
Moline
09.2015 - 10.2016
- Prepared and served a variety of beverages to customers.
- Engaged with patrons to provide excellent customer service.
- Greeted customers and provided excellent customer service.
- Managed inventory levels and restocked supplies.
- Poured wine, beer, and cocktails for patrons.
- Ensured proper sanitation of bar area, glassware, utensils, and equipment.
- Managed inventory levels and restocked supplies as needed.
- Maintained inventory of liquor, beer, wine, and other beverage items.
- Assisted in creating new drink recipes and specials.
- Handled cash transactions and processed payments efficiently.
- Processed payments accurately and efficiently with POS system.
- Managed cash drawer at the end of each shift ensuring accuracy of funds received.
- Collaborated with kitchen staff to enhance dining experiences.
- Performed opening and closing duties including restocking supplies.
- Developed good working relationships with fellow employees through effective communication.
Cashier
Jewel Osco
Moline
05.2005 - 10.2005
- Managed cash register and handled various payment methods for purchases.
- Processed customer transactions accurately and efficiently at a leading grocery store.
- Provided exceptional customer service by addressing inquiries and resolving issues.
- Maintained cleanliness and organization of checkout area during busy shifts.
Education
High school or equivalent -
Rock Island Senior High School
Rock Island, ILSkills
- Bartending
- Cocktail preparation
- Food preparation
- Food service
- Menu item upselling
- Upselling techniques
- Cross-contamination prevention
- Health code compliance
- Hygiene standards
- Hand hygiene
- Sanitizing surfaces
- Cleaning
- Workstation cleanliness
- Food waste disposal
- High-volume table management
- Cash handling
- POS operation
- Cash register
- OpenTable
- Bar
- Bar equipment use
- Bar cleanliness
- Bar restocking
- Beverage supply orders
- Organizational skills
- Time management
- Shift management
- Conflict resolution
- Expectation management
- Communication skills
- Customer service
- Client relations
- Greeting customers
- Serving
- Guest inquiries
- Order taking
- Phone etiquette
- Engaging personality
- Written communication
- Audit support
- Document preparation
- Inventory management
- Microsoft Operating systems
- Food industry
- Beverage supply orders
- Engaging personality
- Health codes compliance
- Bar restocking
- Hygiene standards
- Complaint resolution
- Written communication
- Order taking
- Time management
- Microsoft Operating systems
Certification
- ServSafe
- Food Handler Certification
Languages
English, Expert
Timeline
Bartender/Server
Polish Pub
05.2024 - 04.2026
Auditor
US Tech Solutions/ John Deere PDC
05.2023 - 05.2024
Customer Service Representative
Humache
02.2022 - 11.2022
Shift Leader/Cashier
ALDI
04.2019 - 02.2021
Audit support
Kelly Services
05.2018 - 08.2018
Cashier/Customer Service
Hyvee Gas
08.2017 - 02.2018
Bartender
YANKEE DOODLE
09.2015 - 10.2016
Bartender
Polish Pub
01.2011 - 03.2017
Cashier
Jewel Osco
05.2005 - 10.2005
High school or equivalent -
Rock Island Senior High School