NEDRA TYLER
East Saint Louis
Summary
Professional with experience in technical support and health information management, demonstrating a strong ability to analyze and resolve computer issues while ensuring compliance with security protocols. Assisted in the development of user training materials and FAQ documents, contributing to improved customer engagement and satisfaction. Collaborated effectively with internal teams to address escalated queries, maintaining detailed documentation of inquiries and resolutions to enhance future support processes. Knowledgeable in electronic health records and data analysis, with a commitment to continuous learning in software and technical developments.
Overview
3
3
years of professional experience
Work History
Support Specialist
Concero Technology Group
Saint Louis
01.2024 - Current
- Assisted with the installation, configuration and maintenance of computer systems.
- Assisted in the development of user training materials and FAQ documents.
- Analyzed computer issues, identified root causes, and implemented solutions.
- Assist with creating badges for customers of BJC hospitals and facilities.
- Ensured compliance with company policies regarding security protocols.
- Collaborated with internal teams to resolve escalated customer queries quickly.
- Documented customer inquiries and resolutions in a ticketing system.
- Identified and resolved issues to maintain connectivity and minimize downtime.
- Maintained up-to-date knowledge of software and technical developments through reading and training.
- Documented repair processes and helped streamline procedures for future technical support actions.
- Maintained composure and patience in face of difficult customer situations, applying de-escalation techniques and positive customer support.
- Maintained positive working relationship with fellow staff and management.
Equipment Specialist
Aerotek
Saint Louis
12.2023 - 01.2024
- Inspected and tested mechanical components to identify defects or malfunctions.
- Conducted safety checks on all machinery prior to use.
- Reviewed operating instructions for proper installation and operation of equipment.
- Replaced defective parts or components with new ones following established procedures.
Deli Associate
Fresh Thyme Market
Fairview Heights
07.2023 - 12.2023
- Maintained records of sales transactions using POS system.
- Checked expiration dates on packaged goods before placing them on display.
- Prepared sandwiches according to customer specifications.
- Cleaned work areas regularly to maintain hygiene standards established by the company.
- Maintained cleanliness of deli area, including tables and counters.
- Resolved customer complaints promptly in a courteous manner in order to ensure customer satisfaction.
- Weighed portions accurately using scales for bulk items such as cheese or cold cuts.
- Rotated product on shelves to ensure freshness and quality standards were met.
- Ensured that all food items were stored at appropriate temperatures according to health code standards.
- Adhered to company policies and procedures related to food handling processes.
- Greeted customers, provided excellent customer service, and answered questions regarding deli products.
- Performed daily opening and closing duties such as cleaning up spills, sanitizing surfaces.
- Operated slicers, scales, wrappers, grinders, and other equipment to prepare food items for sale.
- Stocked shelves with a variety of deli meats and cheeses in accordance with company guidelines.
- Followed all safety regulations when handling knives or operating machinery such as slicers or grinders.
- Maintained high level of professionalism while interacting with customers and coworkers alike.
Sterile Processing Technician
Mercy Hospital St. Louis
Saint Louis
04.2023 - 08.2023
- Updated departmental policies and procedures as required by state regulations or accreditation bodies.
- Verified that all documents were completed accurately before releasing items from the sterile processing area.
- Performed decontamination of medical instruments and equipment to prepare for sterilization.
- Assembled instrument trays according to established protocols using aseptic technique.
- Participated in quality assurance programs designed to identify areas needing improvement.
- Validated the sterility of processed instruments by performing biological and chemical testing.
- Ensured compliance with safety guidelines in accordance with OSHA regulations.
- Maintained accurate records of all sterilized items, including item number, date, time, type of sterilizer used, and operator initials.
- Operated steam sterilizers, washer-disinfectors, ultrasonic cleaners, dry heat ovens, and other related equipment.
- Reported any malfunctions or discrepancies in equipment to management immediately.
- Placed orders and restocked supplies for decontamination area.
- Recorded results of biological and diagnostic tests.
- Prepared trays, instrument packs and surgical sets.
- Packaged instruments into peel pouches and properly labeled pouches.
- Inspected instruments for cleanliness, proper function and breakage by viewing instruments before assembly.
Lac Courte Orellies Financial
Loan Processor
Saint Louis
05.2022 - 04.2023
- Conducted system analysis and testing to identify and resolve technical issues or inefficiencies.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Conducted testing of software and systems to ensure quality and reliability.
- Assisted with customer requests and answered questions to improve satisfaction.
- Managed inventory and supplies to ensure materials were available when needed.
- Identified needs of customers promptly and efficiently.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Maintained updated knowledge through continuing education and advanced training.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Operated equipment and machinery according to safety guidelines.
- Worked effectively in team environments to make the workplace more productive.
- Completed day-to-day duties accurately and efficiently.
Clerk
KOA
Granite City
04.2022 - 09.2022
- Performed data entry tasks to update customer accounts records.
- Scanned documents into digital formats ensuring accuracy of content.
- Answered phones in a courteous manner while providing excellent customer service.
- Collaborated with team members to complete tasks efficiently and meet deadlines.
- Processed customer payments accurately and efficiently.
- Verified accuracy of all paperwork prior to submission for processing.
- Prepared deposits according to established procedures.
- Answered customer inquiries via phone and email.
- Provided excellent customer service to ensure satisfaction.
- Greeted visitors in a friendly and professional manner while directing them appropriately.
- Processed customer orders promptly and accurately.
- Assisted customers with inquiries and complaints in a professional manner.
- Processed payments, refunds, and exchanges accurately and efficiently.
- Entered data into computer systems accurately and efficiently.
- Received and distributed incoming mail, messages and packages to appropriate individuals.
- Followed confidentiality rules to preserve data quality and reduce potential information compromise.
Education
Associate of Applied Science - Health Information Technology
Southwestern Illinois College
Belleville, IL05-2026
Skills
- Health information management
- Electronic health records
- Data analysis
- Patient documentation
- Regulatory compliance
- Customer service
- Problem solving
- Team collaboration
- Technical troubleshooting
- Needs assessment
- Telecommunications
- IT ticket documentation
- Client communication
- Operating systems
- Support services
- Documentation and reporting
- Data collection
- Application support
- Customer engagement
- Remote support
- Technical assistance
- Recordkeeping skills
- Data entry
- Interpersonal skill
- Communication skills
Timeline
Support Specialist
Concero Technology Group
01.2024 - Current
Equipment Specialist
Aerotek
12.2023 - 01.2024
Deli Associate
Fresh Thyme Market
07.2023 - 12.2023
Sterile Processing Technician
Mercy Hospital St. Louis
04.2023 - 08.2023
Lac Courte Orellies Financial
Loan Processor
05.2022 - 04.2023
Clerk
KOA
04.2022 - 09.2022
Associate of Applied Science - Health Information Technology
Southwestern Illinois College