Valeria Olivo
Aurora
Summary
Patient Care Specialist with extensive experience in customer service and problem resolution. Proficient in active listening and multitasking, facilitating effective communication between patients and healthcare teams. Focused on improving customer satisfaction and retention through exceptional support and thorough patient education. Highly organized with strong time management skills.
Overview
9
9
years of professional experience
Work History
Care Support Specialist II
Duly Health Care
Downers Grove
05.2025 - Current
- Managed phone calls and after-hours pages, ensuring seamless communication.
- Updated patient demographic, insurance, and medical record information accurately.
- Processed requests and performed data entry to track customer interactions efficiently.
- Ensured compliance with HIPAA regulations and other pertinent standards.
- Collaborated with case management teams and various departments to enhance patient care.
Patient Access Specialist Lead
Northwestern medicine
Warrenville
01.2022 - 04.2025
- Established and processed patient files to ensure accurate billing.
- Handled an average of 60 inbound calls daily, addressing patient inquiries.
- Managed patient concerns by providing timely resolutions.
- Verified insurance coverage through various web portals.
- Collected necessary paperwork to meet insurance requirements.
- Proactively confirmed patients' insurance coverage to prevent billing issues.
Payroll Specialist
Robert Half
Aurora
01.2020 - 01.2022
- Benefit Administration, assisting employees with benefit programs.
- Compliance with regulations, demonstrating knowledge of Federal and State and local laws.
- Time keeping, ensuring employees were compliant with timecards for proper payroll.
- Any administrative needs for employees.
- Recordkeeping and Reporting.
Patient Access Specialist
VNA Health care
Romeoville
01.2017 - 01.2020
- Coordinate and manage staff schedules, ensuring adequate coverage and efficient shift assignments.
- Responsible for updating and maintaining Inventory.
- Maintaining Warehouse organized
Education
High School Diploma -
Wheaton Warrenville South High School
Wheaton, IL05-2016
Associate of Arts - Cyber Security
Waubonsee Community College
Sugar Grove, ILSkills
- Prioritization and multitasking
- Accuracy and attention to detail
- Deadline management
- Verbal and written communication
- Bilingual proficiency in Spanish
- Computer literacy and Microsoft Office
- Patient registration and insurance verification
- Benefit administration and recordkeeping
- Customer relationship management
- Data entry accuracy
- Problem resolution and conflict management
- Collaboration skills
- Health information management
- Professionalism and ethics in healthcare
- Appointment scheduling and insurance billing
- HIPAA compliance and medical terminology expertise
Languages
Spanish
Full Professional
English
Full Professional
Timeline
Care Support Specialist II
Duly Health Care
05.2025 - Current
Patient Access Specialist Lead
Northwestern medicine
01.2022 - 04.2025
Payroll Specialist
Robert Half
01.2020 - 01.2022
Patient Access Specialist
VNA Health care
01.2017 - 01.2020
High School Diploma -
Wheaton Warrenville South High School
Associate of Arts - Cyber Security
Waubonsee Community College