Nayeli Gomez
Franklin Park
Summary
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Fleet Service Clerk
Envoy Air Inc.
08.2019 - Current
- Oversaw aircraft ground support equipment operations, ensuring compliance with safety regulations.
- Coordinated fueling schedules and monitored fuel consumption for optimal efficiency.
- Trained new staff on operational procedures and safety protocols to enhance team performance.
- Implemented inventory management systems to track parts and supplies, reducing downtime.
- Streamlined workflow processes, contributing to improved turnaround times for aircraft servicing.
Customer Service Representative
Prospect Service
03.2015 - 08.2019
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Managed high volume of calls while maintaining quality service and customer satisfaction.
- Trained new staff on company policies, procedures, and customer engagement strategies.
- Collaborated with cross-functional teams to streamline service processes and enhance efficiency.
Nursing Assistant
Nurse Finders Agency
03.2014 - 08.2019
- Provided compassionate patient care, assisting with daily activities and promoting comfort.
- Monitored vital signs and reported changes to nursing staff for timely intervention.
- Assisted in the implementation of care plans, ensuring adherence to protocols and best practices.
- Trained new nursing assistants on procedures, fostering a collaborative team environment.
Education
Associate of Science - Nursing
Triton College
River Grove, ILHigh School Diploma -
East Leyden High School
Franklin Park, IL06-2006
Skills
- Customer service
- Effective communication
- Problem resolution
- Care plan implementation
- Staff onboarding
Accomplishments
- Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
- Customer Relations - Earned highest marks for customer satisfaction, company-wide.
Certification
- CNA - Certified Nurse Assistant
Languages
Spanish
Full Professional
English
Full Professional
Timeline
Fleet Service Clerk
Envoy Air Inc.
08.2019 - Current
Customer Service Representative
Prospect Service
03.2015 - 08.2019
Nursing Assistant
Nurse Finders Agency
03.2014 - 08.2019
Associate of Science - Nursing
Triton College
High School Diploma -
East Leyden High School