Nadine Carrizales
Elgin
Summary
Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.
Overview
11
11
years of professional experience
Work History
Dental Receptionist
Dental Smile
01.2015 - 09.2018
- Managed patient scheduling and appointments using dental practice management software.
- Facilitated effective communication between patients and dental professionals for optimal care experience.
- Maintained accurate patient records and ensured compliance with privacy regulations.
- Processed insurance claims and verified patient benefits to streamline billing procedures.
- Coordinated patient follow-ups and reminders to enhance appointment attendance rates.
- Assisted in front desk operations, including answering phone calls and addressing inquiries promptly.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Provided excellent customer service by promptly addressing patient inquiries via phone, email, or in-person interactions.
- Maintained a clean and welcoming reception area for patients, contributing to a positive dental visit experience.
Manager
Toys"R"Us
12.2007 - 03.2010
- Assisted in daily operations, learning core processes and safety protocols.
- Supported team members in executing tasks efficiently and effectively.
- Adapted quickly to changing priorities, maintaining focus on key objectives.
- Contributed to team meetings by sharing insights and proposing solutions.
- Engaged with customers to ensure satisfaction and resolve inquiries promptly.
- Developed skills in relevant software tools to enhance operational efficiency.
- Managed and motivated employees to be productive and engaged in work.
- Cross-trained existing employees to maximize team agility and performance.
Education
No Degree -
DeVry University
High School Diploma -
Elgin High School
Elgin, IL05-2008
Skills
- Phone and email etiquette
- Excellent multitasking capability
- Appointment scheduling
- Maintaining cleanliness
- Insurance verification
- Patient documentation
Languages
Spanish
Native or Bilingual
English
Timeline
Dental Receptionist
Dental Smile
01.2015 - 09.2018
Manager
Toys"R"Us
12.2007 - 03.2010
No Degree -
DeVry University
High School Diploma -
Elgin High School