Chrysoula Virosztko
Oak Lawn
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued.
Overview
28
28
years of professional experience
1
1
Language
Work History
Dental Receptionist
Endodontic & Periodontic Associates
Oak Lawn, IL
04.2026 - Current
- Managed patient scheduling and appointment confirmations to optimize office workflow.
- Coordinated insurance verification and billing processes for seamless patient experience.
- Developed and maintained electronic health records, ensuring data accuracy and compliance.
- Trained new staff on office procedures and software systems, enhancing team efficiency.
- Implemented office policies that improved patient satisfaction and streamlined operations.
- Facilitated effective communication between patients and dental professionals to address concerns promptly.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Provided excellent customer service by promptly addressing patient inquiries via phone, email, or in-person interactions.
- Provided excellent customer service to create positive experiences and build patient trust.
- Maintained a clean and welcoming reception area for patients, contributing to a positive dental visit experience.
- Handled sensitive situations professionally such as discussing treatment costs or past-due account balances with patients to ensure a satisfactory resolution.
Customer Service Representative
Sodexo USA
Oak Forest
08.2024 - Current
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Gathered customer feedback through surveys and used the data to improve customer service.
Uaa Unit Clerk
Christ Medical Center
Oak Lawn , Illinois
06.2018 - 07.2023
- Ordered office supplies, equipment, and other materials as needed.
- Scheduled appointments for patients and coordinated transportation services when necessary.
- Monitored faxes and emails for incoming orders or requests from physicians or other healthcare professionals.
- Checked-in patients upon arrival at the facility, collected copays, verified insurance cards.
- Prepared discharge summaries following completion of a patient's stay in the facility.
- Reviewed medical records for completeness prior to release or transfer of files.
- Coordinated patient admissions, discharges, and transfers, ensuring efficient workflow and communication among departments.
- Coordinated appointment schedules for multiple departments to optimize resource allocation and efficiency.
- Utilized scheduling software to manage daily appointments and minimize conflicts.
- Streamlined communication between clients and staff, enhancing customer satisfaction.
- Trained new team members on scheduling procedures and best practices.
- Developed standardized processes for appointment confirmations and rescheduling.
Cleaning Crew Member
Christ Medical Center
Oak Lawn, Illinois
05.2017 - 06.2018
- Swept and mopped floors in public areas.
- Vacuumed carpets, furniture, and upholstery.
- Cleaned windows, door frames, and sills.
- Emptied trash cans and replaced liners.
- Stocked restrooms with paper products and soap dispensers.
- Sanitized all restroom fixtures including sinks, toilets, urinals, mirrors, walls and floors.
Manager
Freshline Foods
Oak Lawn, Illinois
05.1998 - 05.2013
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Created monthly reports for senior management summarizing operational performance metrics.
- Coached, mentored and trained team members in order to improve their job performance.
- Established processes to ensure efficient workflow throughout the organization.
- Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.
- Resolved conflicts between employees by providing guidance on company policies and procedures.
- Maintained up-to-date records of employee attendance, payroll information, vacation requests.
Assistant Director
Teddy Bear Daycare And Preschool
Chicago, Illinois
05.2006 - 11.2012
- Developed and managed a team of 10 employees to ensure efficient operations of the organization.
- Coordinated financial activities, budgeting and forecasting for assigned departments.
- Implemented policies and procedures to ensure compliance with federal, state and local laws.
- Created and maintained reports on operational performance metrics.
- Monitored staff performance, provided feedback and conducted annual reviews.
- Provided guidance to departmental staff in resolving customer complaints.
- Led weekly meetings with department heads to review progress towards project milestones.
- Managed daily workflow of personnel by assigning tasks, tracking progress and providing assistance when needed.
Cashier
Walgreens
Chicago, Illinois
01.1999 - 11.2000
- Greeted customers and answered any questions they had about the store's products and services.
- Verified that customers were of legal age to purchase alcohol or tobacco products.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
Education
Some College (No Degree) - Education
Moraine Valley Community College
Palos Hills, ILMaster of Arts - Education Administration
University of Illinois At Chicago
Chicago, IL05.2009
Bachelor of Arts - Education
Trinity Christian College, Palos Heights,
Palos Heights, IL05.2006
Skills
- Scheduling
- Account updating
- Complaint resolution
- Warranty service
- Multi-line phone talent
- Proofreading
- Active listening
- Credit card payment processing
- Problem-solving
- Clerical support
- Relationship building
- Customer consulting
- Payment processing
- Microsoft office expertise
- Decision-making
- Customer service
- Documentation
- Phone and email etiquette
- Dental terminology
- Appointment scheduling
- Incoming call reception
- Maintaining cleanliness
- Appointment coordination
- Reception oversight
Languages
Greek
Full Professional
Timeline
Dental Receptionist
Endodontic & Periodontic Associates
04.2026 - Current
Customer Service Representative
Sodexo USA
08.2024 - Current
Uaa Unit Clerk
Christ Medical Center
06.2018 - 07.2023
Cleaning Crew Member
Christ Medical Center
05.2017 - 06.2018
Assistant Director
Teddy Bear Daycare And Preschool
05.2006 - 11.2012
Cashier
Walgreens
01.1999 - 11.2000
Manager
Freshline Foods
05.1998 - 05.2013
Some College (No Degree) - Education
Moraine Valley Community College
Master of Arts - Education Administration
University of Illinois At Chicago
Bachelor of Arts - Education
Trinity Christian College, Palos Heights,