Moriah Rife
Rantoul
Summary
Skilled in posting payments and adjustments to patient accounts with precision. Background includes understanding Explanation of Benefits (EOBs) and remittance advice, balancing daily batches, and maintaining compliance with regulatory standards. Strengths include problem-solving abilities, data entry skills, knowledge of medical insurance policies, and ability to adapt quickly to new software systems. Previous roles involved improving efficiency in payment posting processes resulting in streamlined operations.
Overview
22
22
years of professional experience
Work History
Payment Poster
VitalSkin Dermatology
08.2022 - Current
- Balanced daily cash postings with deposits to ensure accuracy of information entered into the system.
- Verified accuracy of statements sent to customers for payment reconciliation purposes.
- Reviewed overpayments and processed refunds to be sent to patients.
- Participated in departmental meetings concerning improvements in existing payment processes.
- Negotiated payment plans with delinquent accounts.
- Handled all electronic and manual payments and adjustments, ensuring that data was accurately posted.
- Answered customer questions to maintain high satisfaction levels.
- Posted payments for insurance companies, including Medicare and Medicaid, by accurately entering data into the system.
- Processed incoming payments from patients and insurance companies in a timely manner.
- Monitored past due accounts and pursued collections on outstanding invoices.
- Collected, posted and managed patient account payments.
- Knowledge in posting payment and insurance payment in ModMed, Nextech and Epic.
Patient Advocate
VitalSkin Dermatology
08.2022 - Current
- Handled high volume of incoming calls, providing exceptional customer service to patients and families.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- Verified demographics and insurance information.
- Worked reports of failed patient statements correcting addresses and remailing statements
- Received patient inquiries or complaints and directed to appropriate medical staff members.
- Explained policies, procedures and services to patients.
- Answered customer inquiries via phone, email, and chat.
Customer Service Rep
Carle Foundation Hospital
09.2018 - 06.2022
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Provided exceptional customer service to ensure customer satisfaction.
- Collected deposits or payments and arranged for billing.
- Utilized job-related software to prepare change of address records
- Answered customer inquiries and provided accurate information regarding billing.
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
- Answered customer inquiries via phone, email, and chat.
- Adjusted bills and refunded money to resolve customers' service or billing complaints.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
Project Manager
Big Brothers Big Sisters of Central Illinois
05.2017 - 05.2018
- Reestablished a school-based mentoring program.
- Established a positive relationship between the local schools, parents, mentors, and mentees.
- Maintained records of all documents related to each mentor and family.
- Provided guidance to team members regarding tasks assigned to them.
- Developed and maintained project plans, timelines, and budgets.
- Managed multiple projects with competing deadlines simultaneously.
- Presented findings from data analysis in a clear, concise manner that was easily understood by stakeholders at all levels of the organization.
- Built and established strong partnerships with teams, vendors and contractors.
- Created and implemented processes to ensure successful completion of projects.
Central Station Operator
FE Moran Securities
06.2012 - 05.2017
- Managed a team of operators responsible for responding to alarms from customers' homes or businesses.
- Resolved conflicts between customers and service providers in a timely manner.
- Handled incoming and outgoing calls according to standard operating procedures.
- Developed strategies to improve overall efficiency of central station operations.
- Assisted staff with technical issues by performing simple troubleshooting and registering helpdesk tickets with IT department.
- Processed incoming calls from customers seeking assistance with their home security systems.
- Developed strong professional relationships with employees and clients through effective customer service skills.
Customer Service Representative
Cingular/ AT&T
09.2003 - 06.2012
- Providing exceptional customer service over the phone and in written communication
- Delegate special projects and ensure they are completed in the given time frame
- Maintain a strong relationship with other employees, executives, and patients
Education
BA - General Studies
Eastern Illinois University
Charleston, ILSkills
- Communication
- Problem-solving
- Customer Service
- Time Management
- New Hire Onboarding
- Flexibility
- Attention to Detail
- Batch balances and reports
- Medical billing
- Overpayment identification
- Knowledgeable in Modmed, Nextech, and Epic
- Insurance verification
- Payment posting
- Payment entry completion
- Accurate data entry
- Payment processing
Roles And Responsibilities
- Providing exceptional customer service over the phone and in written communication.
- Delegate special projects and ensure they are completed in the given time frame.
- Maintain a strong relationship with other employees, executives, and patients.
- Completed ongoing weekly tasks.
- Implemented new procedures to streamline billing procedures and maintain patient accounts.
Timeline
Payment Poster
VitalSkin Dermatology
08.2022 - Current
Patient Advocate
VitalSkin Dermatology
08.2022 - Current
Customer Service Rep
Carle Foundation Hospital
09.2018 - 06.2022
Project Manager
Big Brothers Big Sisters of Central Illinois
05.2017 - 05.2018
Central Station Operator
FE Moran Securities
06.2012 - 05.2017
Customer Service Representative
Cingular/ AT&T
09.2003 - 06.2012
BA - General Studies
Eastern Illinois University
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