MORGAN MAXWELL
Abingdon
Summary
Motivated professional with strong communication, leadership, and problem-solving skills, adept at file organization and office administration. Proven ability to manage time effectively and coordinate schedules in dynamic environments. Eager to leverage expertise in document management and multitasking to contribute to a new team as an Office Associate.
Overview
12
12
years of professional experience
Work History
Office Associate
State of Illinois- Department of Corrections
Canton, Il
12.2025 - Current
- Managed daily office operations to ensure efficient workflow and adherence to departmental policies.
- Coordinated scheduling of appointments and meetings for staff, optimizing time management across departments.
- Maintained accurate records and files, ensuring compliance with state regulations and data integrity standards.
- Assisted in training new office staff on procedures and software applications, enhancing team productivity.
Staff Assistant
Wexford Health Sources, Inc
Galesburg, Illinois
07.2024 - 11.2025
- Answered multi-line phones and transferred calls as needed while providing excellent customer service.
- Utilized customer service skills to ensure satisfaction of internal and external individuals.
- Updated databases with new information regarding contacts, vendors.
- Adhered to safety regulations at all times while performing daily duties.
- Composed professional emails in response to inquiries from individuals inside and outside the facility.
- Demonstrated strong problem solving skills when dealing with difficult requests or issues.
- Collaborated with team members to ensure deadlines were met on a timely basis.
- Maintained confidential records with accuracy and attention to detail.
- Built strong relationships with colleagues and clients through professional and courteous communication.
Supervisor
F&M Bank
Galesburg, IL
09.2021 - 07.2024
- Follow and enforce regulations and rules.
- Balance drawers and vault.
- Month reports.
- Train new employees.
- Deescalate problems that arise.
- Take complaints and handle them in appropriate manner.
UMSR
IH Mississippi Valley Credit Union
Galesburg, IL
10.2020 - 09.2021
- Cash checks and payout money.
- Enter customer transactions into computer and give transaction receipt.
- Balance drawer at the end of the night.
Teller
First Mid Bank & Trust
Galesburg, IL
09.2019 - 10.2020
- Cash Checks, and pay out money after verifying confidential information.
- Use various computer programs throughout the day.
- Make transactions with 100% accuracy.
Waitress
Carolyn & Co
Abingdon, IL
09.2015 - 03.2020
- Collect payments.
- Check on customers.
- Solve problems affectively and quickly.
- Clean all areas after patrons have left.
Customer Service
Target
Galesburg, IL
04.2015 - 09.2019
- Reduced complaints.
- Developed and trained [10+] new customer service representatives on the proper handling of customer inquiries.
- Uphold the highest standards of cleanliness and staff conduct and reduced complaints.
- Kept accurate records of all interactions, including customer names, addresses, phone numbers, credit card information, and product sales.
Bank Teller
Wells Fargo
Monmouth, IL
06.2018 - 07.2019
- Cash Checks and pay out money.
- Balance currency, coin, checks.
- Use various computer programs.
- Resolve problems and discrepancies with customers.
Server
Flavor Freeze
Galesburg, IL
08.2014 - 10.2015
- Taking orders, cooking, cleaning.
- Solving problems.
- Make sure orders are correct.
Education
Bachelor of Arts (B.A.) - Psychology
Southern New Hampshire University
Manchester, NH, USHigh School Diploma -
Abingdon-Avon High School
IL05-2014
Skills
- Time management
- Communication skills
- Leadership
- File organization
- Scheduling and planning
- Data entry
- Reception duties
- Document management
- Problem-solving
- Attention to detail
- Computer skills
- Multitasking and organization
- Verbal and written communication
- Office administration
- Schedule coordination
Timeline
Office Associate
State of Illinois- Department of Corrections
12.2025 - Current
Staff Assistant
Wexford Health Sources, Inc
07.2024 - 11.2025
Supervisor
F&M Bank
09.2021 - 07.2024
UMSR
IH Mississippi Valley Credit Union
10.2020 - 09.2021
Teller
First Mid Bank & Trust
09.2019 - 10.2020
Bank Teller
Wells Fargo
06.2018 - 07.2019
Waitress
Carolyn & Co
09.2015 - 03.2020
Customer Service
Target
04.2015 - 09.2019
Server
Flavor Freeze
08.2014 - 10.2015
Bachelor of Arts (B.A.) - Psychology
Southern New Hampshire University
High School Diploma -
Abingdon-Avon High School