Haley Carroll
Tinley Park
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
9
9
years of professional experience
Work History
Office Associate
Home Depot
11.2021 - Current
- Maintained spreadsheets in Excel to track and chart information such as customer revisit appointments and inventory of product in the building.
- Volunteered on the engagement committee to provide a positive working environment.
- Volunteered on the voice of the associate committee to work with the associates to see how to improve the workplace.
- Worked closely with a third party delivery agency to ensure customers receive their orders quickly and accurately.
- Answered phone calls to answer questions from local Home Depot stores and assisted customers with any needs with their orders.
- Assisted in the training of new hires, helping them quickly acclimate to their roles and responsibilities.
- Followed detailed directions from management to complete daily paperwork.
Licensed Cosmetologist
Fantastic Sams Cut & Color
05.2020 - 08.2021
- Built a loyal clientele base through exceptional customer service and personalized care.
- Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
- Managed reception duties when necessary, ensuring smooth operations within the salon environment.
- Maintained a clean and organized work station, ensuring a pleasant salon experience for clients.
Sales Floor Associate Cashier
PetSmart
08.2018 - 04.2020
- Helped customers complete purchases, locate items, and join reward programs.
- Assisted with inventory management, ensuring accurate stock levels and timely replenishment of merchandise.
- Maintained a clean and organized sales floor, contributing to an inviting shopping environment.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Provided training for new hires, improving their competency in sales techniques and store policies.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Maintained clean sales floor and straightened and faced merchandise.
- Achieved efficient checkout processes by swiftly scanning items and handling payment transactions.
Seasonal Worker
Spirit Halloween
09.2018 - 11.2018
- Assisted with the setup and takedown of promotional displays, contributing to an increase in overall seasonal sales.
- Assisted with seasonal merchandising efforts by rearranging shelves and creating visually appealing displays that attracted customer attention.
- Supported inventory management tasks by conducting regular stock checks and updating records accordingly.
Sales Floor Associate Cashier
Kohl's
02.2017 - 07.2017
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Answered questions about store policies and addressed customer concerns.
- Greeted customers and helped with product questions, selections, and purchases.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Issued receipts and processed refunds, credits, or exchanges.
- Trained new associates on cash register operations, conducting customer transactions, and balancing drawer.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
Education
Certificate -
Capri Beauty College
New Lenox, IL01-2020
Lincoln-Way East High School
Frankfort01-2018
Skills
- File organization
- Scheduling
- Paperwork processing
- Calendar management
- Operations support
- Time management
- Customer service
- Opening and closing procedures
- Payment processing
- Supply restocking
- Teamwork and collaboration
- Teamwork
- Scheduling coordination
- Time management abilities
- Telephone and email etiquette
- Scheduling and calendar management
- Excel spreadsheets
Accomplishments
- Received many awards for quality customer service and going above and beyond.
- Received associate of the month 4 times in my span at The Home Depot.
Timeline
Office Associate
Home Depot
11.2021 - Current
Licensed Cosmetologist
Fantastic Sams Cut & Color
05.2020 - 08.2021
Seasonal Worker
Spirit Halloween
09.2018 - 11.2018
Sales Floor Associate Cashier
PetSmart
08.2018 - 04.2020
Sales Floor Associate Cashier
Kohl's
02.2017 - 07.2017
Certificate -
Capri Beauty College
Lincoln-Way East High School
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