Monica Smith
Joliet,IL
Summary
Medical Record Liaison professional with 22 years of experience in the Correctional Health industry. Honest and ethical with exceptional conflict resolution talents. Energetic, specializing in connecting IDOC & CCDOC HCU Providers with resources to strengthen a better health of offender transfers from facility to facility. Dedicated to handling all inquiries efficiently and effectively.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Medical Record Liaison
Wexford Health Sources, Inc
12.2002 - Current
- Serve as the primary point of contact liaison building a Medical and Mental Health bridge of continuity of care between Illinois Dept. of Correction Facilities & Cermak Health Services at Cook County Jail.
- Coordinate medical record transfers simultaneously, ensuring timely completion and alignment with organizational objectives.
- Maintain up-to-date record sharing management with colleagues to drive continuous improvements.
- Communicate with CCDOC Sheriffs transfer department heads due to changes in transfer process.
- Solve and address transfer issues that occurs between IDOC-NRC HCU and Cermak Health Providers.
- Manage schedules to coordinate travel and meetings for training purposes.
- Maintained confidence by keeping patient records information confidential.
- Respond to inquiries to provide information and details of medical records.
- Communicate with physicians and nurses, providing timely access to accurate and up-to-date medical records.
- Support clinical decision-making by promptly delivering requested medical records to healthcare providers.
- Expedite processing times for incoming correspondence through prompt distribution amongst appropriate staff members.
- Supported quality improvement initiatives within the healthcare facility by providing accurate and timely data related to patient outcomes, and treatment plans.
- Protected vital patient information through proper storage techniques.
- Facilitated smooth transitions for patients transferring between facilities, coordinating the release of their medical records following all requirements.
- Enhanced interdepartmental communication by serving as a liaison between medical staff members and the health information management department.
- Track and monitor requests for medical records release.
- Verify accuracy of patient information in medical records.
- Utilize electronic medical record systems to store, retrieve and process patient data.
- Followed exact procedures for handling transfers and other releases of medical records.
- Process and track requests for medical records from external organizations.
- Scan and upload medical records into electronic medical records system.
- Follow up with medical staff regarding missing information in patient records.
- Sort and distribute incoming and outgoing medical records.
- Maintain accuracy, completeness, and security for medical records and health information.
- Communicate effectively with staff by email and telephone.
- Train new staff on medical record processing and filing procedures.
- Tracked departmental expenses closely, providing budgetary feedback to management when required.
- Maintained organized records of all financial transactions, ensuring easy access to information when needed.
- Assisted auditors during annual audits, providing them with accurate documentation for review.
- Reconciled vendor statements accurately, resolving any discrepancies in a timely manner.
- Developed strong working relationships with internal departments such as purchasing and accounting, fostering effective collaboration on financial matters.
- Contributed to cost-saving initiatives by identifying duplicate payments and negotiating discounts with suppliers.
- Improved vendor relationships by addressing inquiries promptly and professionally.
Education
High School Diploma -
Joliet Township High School-Providence Catholic HS
Joliet, IL05.1995
Skills
- Assessment capabilities
- Assertiveness
- Mediation skills
- Influencing skills
- Technical knowledge
- Verbal and written communication
- Team Collaboration
- Collaborative relationships
- Issue Resolution
- Cross-functional communications
- Policies and procedures implementation
- Recordkeeping
- Multitasking Abilities
Certification
- Certified CPR, Wexford Health - 2023-24
Timeline
Medical Record Liaison
Wexford Health Sources, Inc
12.2002 - Current
High School Diploma -
Joliet Township High School-Providence Catholic HS
- Certified CPR, Wexford Health - 2023-24
Similar Profiles
TYLER MOONEY, LSWTYLER MOONEY, LSW
Qualified Mental Health Professional at Wexford Health Sources, IncQualified Mental Health Professional at Wexford Health Sources, Inc
Jade PineroJade Pinero
Registered Nurse- PRN at Wexford Health Sources Inc.Registered Nurse- PRN at Wexford Health Sources Inc.
Amanda ThomasAmanda Thomas
Pharmacy Technician at Wexford Health Sources Inc.Pharmacy Technician at Wexford Health Sources Inc.