Michelle Gorak
Rockford,IL
Summary
A proven leader in customer service and safety, Excelled at Frontier Airlines, in the last five years, by ensuring compliance with FAA regulations and enhancing passenger safety and satisfaction. An enthusiastic flight attendant adept at operating smooth, successful flights while satisfying passenger needs and maximizing safety.
Very organized and dependable candidate successful at managing multiple priorities with a positive attitude. Have a great willingness to take on added responsibilities to meet team goals and assist the company to succeed.
Overview
26
26
years of professional experience
Work History
Lead Flight Attendant
Frontier Airlines
07.2019 - Current
- Demonstrated flexibility and adaptability amidst schedule changes, delays, or challenging situations while maintaining a positive attitude.
- Maintained a safe cabin environment by conducting pre-flight safety checks and adhering to FAA regulations.
- Handled medical emergencies calmly and competently following established protocols while liaising with the cockpit crew as needed.
- Enhanced passenger satisfaction by providing exceptional in-flight service and addressing individual needs.
- Greeted passengers, assisted with carry-on baggage storage and delivered onboard announcements.
- Provided comfort to anxious travelers through active listening, empathy, and reassurance during turbulence or other flight challenges.
- Facilitated boarding process by greeting passengers upon arrival to aircraft and providing direction to seats.
- Facilitated communication between flight deck and cabin crew prior to and during flights to promote smooth operations.
- Attended workshops and trainings in customer service, conflict resolution tactics, and safety procedures to keep abreast of all new requirements and procedures.
Housekeeping Supervisor
Michelle's Cleaning Service
02.1998 - Current
- Collaborated closely with homeowners to address specific needs or preferences related to their homes'' appearance and upkeep.
- Demonstrated professionalism in all interactions with homeowners, establishing trustworthiness and reliability as a private house cleaner.
- Enhanced client satisfaction by providing thorough and efficient cleaning services tailored to individual needs.
- Developed strong client relationships by consistently exceeding expectations and addressing concerns promptly.
- Maintained a high level of cleanliness for clients by utilizing advanced techniques and high-quality products.
Education
Executive Secretarial Diploma -
Patricia Stevens Career College & Finishing School
Milwaukee, WISkills
- Cleanliness and sanitation
- FAA Regulations
- Professional Appearance
- Flight safety
- Team Collaboration
- Passenger Interaction
- Flight procedure knowledge
Timeline
Lead Flight Attendant
Frontier Airlines
07.2019 - Current
Housekeeping Supervisor
Michelle's Cleaning Service
02.1998 - Current
Executive Secretarial Diploma -
Patricia Stevens Career College & Finishing School
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