Liza Demarets
Chicago
Summary
Dynamic Lead Flight Attendant with Delta Air Lines, adept at ensuring passenger safety and satisfaction. Recognized for exceptional communication and emergency care skills, effectively managing in-flight services and crew coordination. Proven ability to maintain professionalism under pressure, enhancing overall passenger experience and operational efficiency.
Overview
36
36
years of professional experience
Work History
Lead Flight Attendant
Delta Air Lines, Inc
09.1989 - Current
- Conducted pre-flight checks to ensure passenger safety and compliance with regulations.
- Assisted passengers with boarding procedures, ensuring efficient and timely operations.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Collaborated with crew members to maintain a harmonious cabin environment during flights.
- Managed in-flight beverage and meal service, optimizing passenger satisfaction levels.
- Adapted quickly to changing situations, maintaining professionalism under pressure.
- Handled difficult situations professionally, maintaining composure under pressure while providing effective solutions.
- Conducted pre-flight briefings for crew members, ensuring proper understanding of safety protocols and expectations.
Education
Court Reporting
Abilene School of Court Reporting
Abilene, TXSkills
- Grooming standards
- Verbal and written communication
- Cleanliness and sanitation
- Safety awareness
- Efficient
- Exceptional communication
- Emergency care
- Crew coordination
- Public speaking
Interpersonal communications
Accomplishments
I have had quite a varied amount of experiences throughout my career at Delta and in my personal life, which makes me a well rounded and open minded individual. I am a veterinary assistant through a program I took in the late 90s. This experience gave me invaluable medical knowledge, albeit for animals, but can be carried over to handling inflight medical emergencies. I also received the top 2% award for customer satisfaction in 2017. This was a very humbling and proud moment for me that I was recognized for the service I provide to our customers. I also am in process of obtaining my French passport. I am actively refining my French language skills to become fluent in the language. My French and Spanish have been an asset to me while interacting and assisting French and Spanish speaking customers.
Timeline
Lead Flight Attendant
Delta Air Lines, Inc
09.1989 - Current
Court Reporting
Abilene School of Court Reporting
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