Michael Carbajal
Chicago
Summary
Customer-focused professional with hands-on experience in the service industry and a strong commitment to transitioning into a career in cybersecurity. Known for excellent communication, problem-solving, and interpersonal skills developed through years in customer service. Currently pursuing CompTIA A+ certification to build a solid foundation in IT. Eager to land my first job in the IT field and further my education.
Overview
11
11
years of professional experience
Work History
Barista/Front of House
Sweet Rabbit Bakery
06.2023 - Current
- Prepared high-quality coffee beverages and pastries to meet customer preferences.
- Trained new staff on beverage preparation techniques and customer service standards.
Residential Services Coordinator
NEMA Chicago, Crescent Heights Inc.
01.2021 - 07.2022
- Schedule appointments for in applicable amenity spaces throughout the property
- Assist with planning and execution of resident events
- Report maintenance and facility concerns
- Monitor activities and maintain control of facility usage by guest families and all others in the residential spaces
Concierge
NEMA Chicago, Crescent Heights Inc.
01.2020 - 07.2022
- Maintain the sign in/out process for all guests, applicable deliveries, and vendors.
- Monitor surveillance cameras, door alarms, building alarms and investigate any unusual or suspicious activity.
- Complete incident reports, pass-down reports, and shift reports.
- Maintain a high level of communication and feedback with management and other departments
BARISTA
STARBUCKS
06.2014 - 07.2018
- Quickly, accurately, and efficiently placed orders for customers
- Prepared hot and cold beverages quickly and accurately while simultaneously maintaining a friendly and calm manner with customers
Education
HIGH SCHOOL DIPLOMA -
BENITO JUAREZ COMMUNITY ACADEMY
Skills
- Microsoft Office
- Calendar management
- Organizational skills
- Scheduling
- Customer Service
- Strong leadership
- Strong computer skills
Timeline
Barista/Front of House
Sweet Rabbit Bakery
06.2023 - Current
Residential Services Coordinator
NEMA Chicago, Crescent Heights Inc.
01.2021 - 07.2022
Concierge
NEMA Chicago, Crescent Heights Inc.
01.2020 - 07.2022
BARISTA
STARBUCKS
06.2014 - 07.2018
HIGH SCHOOL DIPLOMA -
BENITO JUAREZ COMMUNITY ACADEMY