Mercedes Sims
Ellis Grove
Summary
Diligent person with background in retail sales, customer engagement and factory/warehouse policies and procedures. Demonstrated success in driving store sales and enhancing customer satisfaction through effective communication and product knowledge. Ability to utilize problem-solving skills and teamwork to meet customer needs and achieve sales targets.
Overview
11
11
years of professional experience
Work History
Sales Associate
Walmart
11.2023 - 01.2024
- Assisted customers with product selection and inquiries to enhance shopping
- Stocked shelves and organized merchandise to maintain store presentation standards.
- Collaborated with team members to ensure timely restocking of high-demand items.
Sales Associate
Dollar General
09.2023 - 11.2023
- Assisted customers with product selection and inquiries to enhance shopping experience.
- Provided exceptional customer service by addressing concerns and resolving issues promptly.
- Stocked shelves and organized merchandise to maintain store presentation standards.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
Busser
Hofbrauhaus Restaurant
09.2022 - 02.2023
- Assisted servers by promptly clearing and resetting tables to enhance dining efficiency.
- Maintained cleanliness in dining area, ensuring a welcoming atmosphere for guests.
- Stocked supplies and utensils, contributing to smooth restaurant operations during busy shifts.
Sales Associate
Family Dollar
10.2021 - 03.2022
- Participated in promotional activities to increase product visibility and drive sales growth.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Assisted customers with product selection and inquiries to enhance shopping experience.
- Stocked shelves and organized merchandise to maintain store standards.
- Stocked shelves and organized merchandise to maintain store presentation
- Collaborated with team members to ensure timely restocking of high-demand
Line Worker
Gilster-Mary Lee
12.2012 - 08.2020
- Operated production machinery to ensure efficient line processing.
- Monitored product quality and adherence to safety standards.
- Trained new line workers on equipment operation and safety protocols.
- Collaborated with team members to optimize workflow and reduce downtime.
Education
High School Diploma -
Sparta High School
Sparta, ILSkills
- Time management
- Problem-solving skills
- Reliable and punctual
- Outgoing personality
- Flexible schedule
- Stocking and receiving
- Cleaning techniques
- Policy and procedure adherence
- Customer service
Timeline
Sales Associate
Walmart
11.2023 - 01.2024
Sales Associate
Dollar General
09.2023 - 11.2023
Busser
Hofbrauhaus Restaurant
09.2022 - 02.2023
Sales Associate
Family Dollar
10.2021 - 03.2022
Line Worker
Gilster-Mary Lee
12.2012 - 08.2020
High School Diploma -
Sparta High School