Whitney Steinbraker
Saint Charles
Summary
Hardworking Sales Associate committed to driving high sales in both slow and busy shifts. Organized and patient individual polished in handling customer complaints and replenishing stock. Flexible and outgoing team player commended for demonstrating honesty and integrity with customers, team members and supervisors. Engaging Sales Associate committed to providing outstanding customer service and maximizing sales. Focused on team support and customer relationship building. Persuasive and friendly individual poised to consistently exceed performance standards and sales targets. Highly motivated with background in retail sales, skilled in customer service and product knowledge. Demonstrated ability to achieve sales targets through effective communication and understanding of customer needs. Known for problem-solving abilities and creating positive shopping experiences that increase customer loyalty. Improved store layout for better product visibility and accessibility, leading to smoother customer flow and increased satisfaction.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Sales Associate
Five Below
Geneva
11.2024 - 01.2025
- Maintained a clean and organized sales floor for optimal shopping experience.
- Stocked shelves and arranged merchandise according to company guidelines.
- Collaborated with team members to ensure timely product restocking.
- Responded to customer inquiries and provided product information promptly.
- Participated in store displays setup to enhance product visibility.
- Helped customers find specific products, answered questions, and offered product advice.
- Greeted customers and provided exceptional customer service.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Handled customer complaints in a professional manner.
- Worked with fellow sales team members to achieve group targets.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
Bartender
front street tap
Harvard
04.2020 - 09.2022
- Mixed and served a variety of beverages to enhance guest experiences.
- Engaged with guests to provide recommendations and ensure satisfaction.
- Managed inventory levels and restocked supplies as needed.
- Handled cash transactions accurately and processed payments efficiently.
- Enforced responsible alcohol service policies to promote guest safety.
- Managed cash drawer at the end of each shift ensuring accuracy of funds received.
- Ensured proper sanitation of bar area, glassware, utensils, and equipment.
- Resolved customer complaints in a professional manner.
- Poured wine, beer, and cocktails for patrons.
- Maintained inventory of liquor, beer, wine, and other beverage items.
- Checked identification cards for proof of age prior to serving alcohol beverages.
- Assisted in setting up the bar for service shift.
- Stocked ice bins and coolers as needed throughout shift.
- Balanced daily registers and generated sales reports for management.
- Kept track of bar tabs and transferred open tabs to dining area for wait staff.
- Planned and coordinated special events to boost customer numbers and profits.
- Participated in weekly team meetings to discuss goals and objectives set by management.
- Effectively multitasked within fast-paced environment.
- Remained calm and poised during busy periods, promoting great customer service to guests.
Bartender
Main Event
Hoffman Estates
09.2018 - 02.2020
- Maintained cleanliness and organization of bar area during peak hours.
- Engaged with guests to provide recommendations and ensure satisfaction.
- Managed inventory levels and restocked supplies as needed.
- Collaborated with kitchen staff to coordinate food and drink orders.
- Trained new bartenders on service standards and beverage preparation techniques.
- Enforced responsible alcohol service policies to promote guest safety.
- Performed opening and closing duties including restocking supplies.
- Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
- Prepared cocktails from bar recipes and served wine, draft and bottled beer.
- Ensured proper sanitation of bar area, glassware, utensils, and equipment.
- Resolved customer complaints in a professional manner.
- Maintained inventory of liquor, beer, wine, and other beverage items.
- Monitored guests' alcohol consumption levels to prevent over-intoxication or underage drinking.
- Checked identification cards for proof of age prior to serving alcohol beverages.
- Followed alcohol awareness procedures for preventing intoxication and handling intoxicated guests.
- Provided drink suggestions to customers based on their preferences.
- Assisted in setting up the bar for service shift.
- Stocked ice bins and coolers as needed throughout shift.
- Recommended food and drinks to patrons based on preference, pairings, and special promotions.
- Kept track of bar tabs and transferred open tabs to dining area for wait staff.
- Remained calm and poised during busy periods, promoting great customer service to guests.
- Arranged bottles and glasses behind bar to make attractive displays.
- Cleaned up spills and broken glassware and safely disposed of sharp pieces.
- Communicated with security staff to de-escalate customer conflicts and remove customers if necessary.
- Studied industry trends to inform planning of bar menu and development of new drink recipes.
Assistant Property Manager/Leasing Consultant
AMC, LLC
Des Plaines
01.2018 - 07.2019
- Company Overview: High end mid rise called Kingston Pointe.
- I was both leasing consultant and assistant property manager for a high end mid rise called Kingston Pointe. Ran it without a leading property manager.
- Got the occupancy up from 61% to 99% my first 6 months working there.
- Was responsible for all audits for parking garage & programming garage openers for residents.
- I ran little day events in my office for my residents.
- I was also responsible for all tours.
- High end mid rise called Kingston Pointe.
Bartender and Server
Buffalo Wild Wings
Hoffman Estates
09.2012 - 01.2019
- I started as a host, worked my way up to server and then up to bartending.
- Responsible for cleaning my working section and side work.
- Customer service
- Took pride in my regulars I gained while working here.
- Helped out with any events.
- Stocking coolers and filling ice stations
- Handling money
Education
High school diploma -
Mchenry East High School
McHenry, IL05.2012
Skills
- Fair Housing Regulations
- Windows
- Food service
- Retail sales
- Budgeting
- OneSite
- Project management
- Supervising experience
- Microsoft Outlook
- Residential cleaning
- Sales experience within hospitality industry
- Office experience
- Section 8
- Retail math
- Aloha POS
- Time Management
- Social media management
- Computer skills
- Experience with children
- Customer support
- Restaurant management
- Automotive service
- Assistant Manager Experience
- Event Planning
- Manufacturing
- Interpersonal skills
- POS
- Bar management
- Property management tools
- Microsoft Powerpoint
- RentManager
- Bar
- QuickBooks
- Financial Report Writing
- Yardi
- HR sourcing
- Adobe Acrobat
- Microsoft Office
- Communication skills
- Host/Hostess
- Sales
- Bookkeeping
- Management
- Office Management
- Events management
- Order fulfillment
- Organizational skills
- Inside sales
- Bartending
- Food industry
- Restaurant experience
- Public speaking
- Hospitality
- Microsoft Excel
- Customer relationship management
- Affordable housing management
- Customer service
- Business management
- Leadership
- Inventory management
- Microsoft Word
- Marketing
- Cocktail experience
- Relationship management
- Property Management
- Word processing
- Computer literacy
- Multi-line phone systems
- Food preparation
- Serving Experience
- Property Leasing
- Integrity
- Front desk
- Cash Handling
- LIHTC
- Phone etiquette
- Guest Services
- Conflict Management
- Visual merchandising
- Cash handling
- Product knowledge
- Team collaboration
- Time management
- Multitasking skills
- Attention to detail
- Order processing
- Dispute mediation
- Cleaning techniques
- Exceeds sales goals
- Product sales
- Professional demeanor
- Goal oriented
- Merchandise display
- B2B sales and customer service
- Service oriented
- Verbal and written communication
- Problem-solving skills
- Guest relations
- Dining area maintenance
- Positive and professional
- Superb time management
- Task prioritization
- Listening skills
- Contract preparation
- Exceptional customer service
- Flexible schedule
- Upselling and cross selling
- Complex Problem-solving
- Teamwork and collaboration
- Calm demeanor
- Cash handling accuracy
- Excellent communication skills
- Verbal/written communication
- Friendly and outgoing
Certification
- Driver's License
- Food Handler Certification
- Bartender License
- Certified Property Manager
- Certified Apartment Manager
- ServSafe
Languages
English
Professional
Timeline
Sales Associate
Five Below
11.2024 - 01.2025
Bartender
front street tap
04.2020 - 09.2022
Bartender
Main Event
09.2018 - 02.2020
Assistant Property Manager/Leasing Consultant
AMC, LLC
01.2018 - 07.2019
Bartender and Server
Buffalo Wild Wings
09.2012 - 01.2019
High school diploma -
Mchenry East High School