Melinda Poston
Sherrard
Summary
Dynamic office management professional with over 19 years of experience in optimizing office procedures and leading teams. Skilled in clear communication and conflict resolution, committed to enhancing operational efficiency and promoting a cohesive workplace culture.
Overview
19
19
years of professional experience
Work History
Office Manager
D's Polishing & Metal Finishing, Inc.
Davenport, IA
02.2007 - Current
- Managed scheduling, ensuring optimal resource allocation for daily tasks.
- Facilitated positive work environment, addressing employee concerns promptly and fostering a culture of mutual respect.
- Developed and implemented office policies to maintain a cohesive work environment.
- Coordinated communication between departments to improve workflow and collaboration.
- Streamlined office operations to enhance overall efficiency and productivity.
- Trained new staff on office procedures, fostering a supportive onboarding experience.
- Led team meetings to address challenges and strategize solutions for operational improvements.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
- Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
- Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
- Facilitated smooth communication between departments, addressing concerns promptly to maintain harmonious work relationships.
- Developed comprehensive policy manuals outlining procedures and guidelines, contributing to a well-organized workplace culture.
- Resolved office disputes swiftly and equitably, maintaining harmonious workplace.
Education
Computer Science - Date Entry
American Institute of Commerce
BettendorfSkills
- Office management
- Office administration
- Staff management
- Administrative management
- Organizational skills
- Administrative support
- Document management
- Clerical support
- Data entry
- Customer relations
- Team leadership
- Clear oral/written communication
Timeline
Office Manager
D's Polishing & Metal Finishing, Inc.
02.2007 - Current
Computer Science - Date Entry
American Institute of Commerce