Meara McCarron
South Elgin
Summary
Certified in ServSafe Manager, Allergy Awareness, BASSET, and Food Handling. Completed an Dining Room Management course, enhancing skills in teamwork, leadership, and operational efficiency. Proven ability to maintain a positive environment while executing core responsibilities. Aiming to leverage these competencies in a dynamic hospitality role.
Overview
4
4
years of professional experience
Work History
Assistant Front of House Manager
Rosati's Pizza
South Elgin
07.2021 - Current
- Provided accurate information regarding company services, procedures, and policies.
- Answered calls with friendly and polite approach to engage callers and deliver exceptional customer service.
- Trained new employees to perform duties.
- Communicated effectively with kitchen staff regarding incoming orders or special requests from customers.
- Informed customers of daily specials or new menu items upon request.
- Explained menu items, describing ingredients and cooking methods upon request.
- Maintained a clean work area throughout shift by wiping down counters, mopping floors, and washing dishes.
- Delegated work to staff, setting priorities and goals.
- Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
- Followed proper cash handling procedures when accepting payment from customers.
- Collaborated with other staff members to ensure efficient operations during peak hours.
- Resolved customer complaints in a professional manner while adhering to company policies.
- Greeted customers, took orders and answered questions about menu items.
- Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
Education
Associate of Applied Science - Hospitality Management
Elgin Community College
Elgin, IL05-2025
High School Diploma -
South Elgin High School
South Elgin, IL05-2023
Skills
- Customer service
- Employee training
- Effective communication
- Point of sale systems
- Team collaboration
- Conflict resolution
Accomplishments
- Member of Phi Theta Kappa (Honor Society for Community Colleges)
- Selected to study abroad in Austria
Timeline
Assistant Front of House Manager
Rosati's Pizza
07.2021 - Current
Associate of Applied Science - Hospitality Management
Elgin Community College
High School Diploma -
South Elgin High School
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