Alexandria Dauer
Manhattan
Summary
Dedicated and diligent individual with a strong aptitude for problem-solving. Known for being a quick learner, honed skills in Microsoft Office through educational experiences. Strive to become well-versed in all aspects of the job undertaken. Commitment to continuous improvement and adaptability allows for excellence in various professional environments.
Overview
10
10
years of professional experience
Work History
Assistant Front of House Manager
Paisanos Resturant And Pizzaria
11.2018 - Current
- Responded to customer inquiries with patience and positivity to establish excellent first impression.
- Connected callers with appropriate professional, department or business.
- Supported customers by managing calls efficiently while maintaining professionalism and upbeat tone.
- Managed day-to-day FOH operations to drive quality, standards, and meet customer expectations.
- Demonstrated leadership by keeping up with cleanliness and organization and delegating roles to employees.
- Maintained positive team environment by encouraging teamwork and respect in accordance with company mission.
- Resolved guests complaints while maintaining positive customer environment.
Barista
Starbucks
09.2024 - Current
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Maintained regular and consistent attendance and punctuality.
- Controlled line and crowd with quick, efficient service.
- Used POS system to accurately enter orders and process payments.
School Age Childcare Worker
First School
07.2024 - 09.2024
- Led games, reading time and group outings for groups of 10 children.
- Introduced children to educational games and activities to boost learning.
- Encouraged children to develop healthy social and emotional skills.
- Enforced rules and managed behavior through developmentally appropriate discipline.
- Liaised with parents and guardians to discuss child progress.
- Applied positive behavior management techniques to enhance social interactions and emotional development.
Data Entry
AANA Insurance
09.2022 - 06.2023
- Minimized manual system errors with streamlined data entry process.
- Created and maintained data entry logs to track data entry activities.
- Carried out front office duties utilizing data entry skills in framework of medical database.
- Completed data entry and maintained consistent and complete participant tracking and follow-up in database to comply with established workforce program procedures and timeframes.
- Added accurate data entry into computer system to complete transactions.
- Performed data entry with speed and accuracy.
Cashier and Baker
Jewel Osco
11.2014 - 11.2018
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items and join reward programs.
- Restocked and organized merchandise in front lanes.
Education
Associate of Arts - History
Joliet Junior College
05.2021
Skills
- Guest Message Transmission
- Problem Research and Resolution
- Check in and Checkout Procedures
- Product Recommendations
- Adaptable Problem Solver
- Microsoft Word and Excel
- Customer Service Excellence
- Data entry and review
- Data Entry Systems
Timeline
Barista
Starbucks
09.2024 - Current
School Age Childcare Worker
First School
07.2024 - 09.2024
Data Entry
AANA Insurance
09.2022 - 06.2023
Assistant Front of House Manager
Paisanos Resturant And Pizzaria
11.2018 - Current
Cashier and Baker
Jewel Osco
11.2014 - 11.2018
Associate of Arts - History
Joliet Junior College
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