Maximilian Dzierzanowski
Chicago
Summary
Having done every single position in both the front and and back of the house besides manage in the restaurant industry, plus With over a decade of experience in the hospitality industry, notably at Connors steak and seafood , and University grill ! I excel greatly in guest relations, building a large clientele base, and safe food handling . My expertise in wine pairing, and spirit knowledge makes me a weapon for major Upselling. Combined with a proven track record of enhancing the overall customer experience, to make them want to come Back again and again. This positions me as a valuable asset to any team .
Overview
11
11
years of professional experience
Work History
Restaurant Waiter
Hampton Social
04.2024 - Current
- Utilized time management skills to prioritize tasks effectively during busy shifts, ensuring prompt attention to all guests'' needs.
- Developed strong rapport with regular customers, encouraging repeat visits and loyalty to the establishment.
- Folded napkins and prepared silverware sets to provide adequate supply for host station.
- Trained staff members on use of POS system.
- Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
- Utilized knowledge of menu offerings to upsell specials and premium dishes, contributing positively to the restaurant''s overall revenue.
- Successfully resolved customer complaints, ensuring satisfaction and maintaining a positive atmosphere.
- Greeted new customers, discussed specials, and took drink orders.
Head Waiter,bartender, Key
Texas Roadhouse
11.2022 - 11.2024
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Kept bar presentable and well-stocked to meet customer needs.
- Trained new servers to uphold company standards in customer service, food handling, and overall professionalism.
- Supervised server staff and simultaneously served personal section of tables.
Restaurant Waiter
Outback Steakhouse
Skokie, Illinois
10.2021 - 12.2022
- Showcased extensive knowledge of menu items, offering adept recommendations to suit individual preferences.
- Continuously updated knowledge on wine pairings, enabling expert recommendations for diverse clientele.
- Took and submitted orders that accommodated customer preferences and dietary requirements.
- Implemented feedback from guest surveys to refine service approaches, resulting in higher repeat visitation rates.
- Developed and maintained courteous and effective working relationships.
- Exercised leadership capabilities by successfully motivating and inspiring others.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Stayed up-to-date on menu changes to help customers make food choices.
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
Waiter
Red Lobster
01.2019 - 12.2021
- Monitored dining rooms for seating availability as well as service, safety and well-being of guests.
- Stayed up-to-date on menu changes to offer current and accurate information and help customers select optimal meal choices based on individual preferences.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
Waiter
Millers Ale House Bar And Grill
11.2019 - 05.2021
- Achieved monthly sales goals by using successful strategies to promote specials, desserts and alcoholic beverages.
- Kept server areas clean and stocked during service hours to increase efficiency while working tables.
- Checked identification to enforce age regulations for alcoholic beverages.
- Greeted new customers, discussed specials, took drink orders and built immediate positive connections with guests.
- Suggested appropriate food and drink pairings to increase per-ticket sales.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
Fine Dining Waiter
Connors steak and seafood
Fort myers , FL
02.2015 - 01.2017
- Maintained clean and organized dining areas for optimal guest experience.
- Cultivated warm relationships with regular customers.
- Processed cash and credit card transactions accurately, maintaining accountability for all sales revenue generated during shifts.
- Managed multiple tables simultaneously while maintaining high levels of accuracy on order placement and delivery.
- Gained strong leadership skills by managing projects from start to finish.
- Answered customers' questions, recommended items, and recorded order information.
- Supervised set up of banquet food stations and coordinated service to multiple dining areas.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Communicated with kitchen staff to enable accurate food preparation.
- Learned and utilized extensive bar and wine knowledge to enhance guest dining experiences.
Fine Dining Waiter
University Grill
02.2017 - 12.2018
- Kept server areas clean and stocked during service hours to increase efficiency while working tables.
- Achieved monthly sales goals by using successful strategies to promote specials, desserts and alcoholic beverages.
- Prepared beverages and filled food orders for customers.
- Greeted new customers, discussed specials, took drink orders and built immediate positive connections with guests.
- Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
- Folded napkins and prepared silverware sets to provide adequate supply for host station.
- Suggested wine pairings to go with specific menu items.
- Maintained a polished appearance, contributing to the upscale ambiance desired by patrons.
- Fostered a welcoming atmosphere by greeting each guest warmly upon arrival and thanking them genuinely upon departure.
Tony Sacos
Waiter
07.2014 - 08.2015
- Skilled at working independently and collaboratively in a team environment.
- Excellent communication skills, both verbal and written.
- Sold variety of Italian, artisan and Mediterranean cuisine
- Informed the guest on what import wine and beer we had that paired well with what dish
Restaurant Waiter
Dennys Restaurant
11.2013 - 09.2014
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
Education
Associate of Arts - Health Sciences
Florida SouthWestern State College
Fort Myers, FL05.2016
High School Diploma -
North Fort Myers High School
North Fort Myers, FL05.2014
Skills
- Over 10 years of waiting tables
- Guest relations management
- Safe food handling
- Accurate money handling
- Daily specials memorization
- Upselling techniques
- Abundance of steak/seafood knowledge
- Wine pairing
- Bar terminology
- Wine service
- Food handling safety
- Wine history
- Meal recommendations
- Food allergy awareness
- Serving expertise
- Special dietary requirements
- Table turnover
- Safe alcohol service
Timeline
Restaurant Waiter
Hampton Social
04.2024 - Current
Head Waiter,bartender, Key
Texas Roadhouse
11.2022 - 11.2024
Restaurant Waiter
Outback Steakhouse
10.2021 - 12.2022
Waiter
Millers Ale House Bar And Grill
11.2019 - 05.2021
Waiter
Red Lobster
01.2019 - 12.2021
Fine Dining Waiter
University Grill
02.2017 - 12.2018
Fine Dining Waiter
Connors steak and seafood
02.2015 - 01.2017
Tony Sacos
Waiter
07.2014 - 08.2015
Restaurant Waiter
Dennys Restaurant
11.2013 - 09.2014
Associate of Arts - Health Sciences
Florida SouthWestern State College
High School Diploma -
North Fort Myers High School
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