Summary
Overview
Work History
Education
Skills
Timeline
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Mark Holcomb

Naperville

Summary

Developed skills in data analysis, problem-solving, and strategic thinking. Excel in interpreting complex data sets and delivering actionable insights to support business objectives. Knowledgeable and dedicated customer service professional with extensive experience. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients.

Overview

6
6
years of professional experience

Work History

Web Developer

Fusion Social
07.2024 - 08.2024
  • Designed and developed an appealing and user-friendly webpage for a new restaurant, enhancing its online presence and attracting potential customers
  • Collaborated with the restaurant owner to create a customized website design matching their brand identity
  • Implemented responsive design principles for full functionality and optimization across devices
  • Integrated social media links and contact forms to facilitate customer engagement and inquiries

Sales and Service Representative

Dan Wolf Automotive Group
04.2022 - 05.2024
  • Retained excellent client satisfaction ratings through outstanding service delivery
  • Utilized CRM software to manage customer accounts and track performance metrics
  • Delivered prompt service to prioritize customer needs
  • Developed empathetic client relationships and earned reputation for exceeding service standard goals
  • Monitored cash drawers in multiple checkout stations and maintained adequate cash supply

Warehouse Associate

Amazon
11.2020 - 04.2022
  • Inspected work areas for cleanliness and obstacles and removed cartons and boxes to keep work areas organized and hazard-free
  • Prepared orders for shipment by picking, packing, and labeling merchandise
  • Assembled orders and packed items for shipment, conveying orders to shipping personnel
  • Worked safely around moving machinery

Front of House Team Member

Chic-Fil-A
04.2018 - 02.2019
  • Established welcoming atmosphere by greeting each guest warmly
  • Operated cash register to record transactions efficiently
  • Resolved problems with orders quickly and offered refund or replacement
  • Understood restaurant menu, limited-time offers and promotions to answer guest questions
  • Took orders at drive-thru or front counter and accurately processed payments to provide guests with great service

Education

Associate of Science - Computer Science

College of DuPage

High School Diploma - undefined

Metea Valley High School

Skills

  • Customer relations
  • Problem solving
  • Bookkeeping
  • Organization skills
  • Website analytics tools
  • Data entry
  • Data generation tools
  • Application debugging
  • Software testing

Timeline

Web Developer

Fusion Social
07.2024 - 08.2024

Sales and Service Representative

Dan Wolf Automotive Group
04.2022 - 05.2024

Warehouse Associate

Amazon
11.2020 - 04.2022

Front of House Team Member

Chic-Fil-A
04.2018 - 02.2019

High School Diploma - undefined

Metea Valley High School

Associate of Science - Computer Science

College of DuPage

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Mark Holcomb