Mark Holcomb
Chicago
Summary
Developed skills in data analysis, problem-solving, and strategic thinking. Excel in interpreting complex data sets and delivering actionable insights to support business objectives. Seeking to transition into new field where these transferrable skills can drive meaningful impact and innovation. Knowledgeable and dedicated customer service professional with extensive experience. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients.
Overview
6
6
years of professional experience
Work History
Web Developer
Fusion Social
07.2024 - 08.2024
- Designed and developed an appealing and user-friendly webpage for a new restaurant, enhancing its online presence and attracting potential customers
- Collaborated with the restaurant owner to create a customized website design matching their brand identity
- Implemented responsive design principles for full functionality and optimization across devices
- Integrated social media links and contact forms to facilitate customer engagement and inquiries
Sales and Service Representative
Dan Wolf Automotive Group
04.2022 - 05.2024
- Retained excellent client satisfaction ratings through outstanding service delivery
- Utilized CRM software to manage customer accounts and track performance metrics
- Delivered prompt service to prioritize customer needs
- Developed empathetic client relationships and earned reputation for exceeding service standard goals
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply
Warehouse Associate
Amazon
11.2020 - 04.2022
- Inspected work areas for cleanliness and obstacles and removed cartons and boxes to keep work areas organized and hazard-free
- Prepared orders for shipment by picking, packing, and labeling merchandise
- Assembled orders and packed items for shipment, conveying orders to shipping personnel
- Worked safely around moving machinery
Front of House Team Member
Chic-Fil-A
04.2018 - 02.2019
- Established welcoming atmosphere by greeting each guest warmly
- Operated cash register to record transactions efficiently
- Resolved problems with orders quickly and offered refund or replacement
- Understood restaurant menu, limited-time offers and promotions to answer guest questions
- Took orders at drive-thru or front counter and accurately processed payments to provide guests with great service
Education
Associate of Science - Computer Science
College of DuPage
Glen Ellyn, ILHigh School Diploma - undefined
Metea Valley High School
Aurora, ILSkills
- MySQL
- Python
- Excel functions
- Technical/Data Analysis
- HTML
- CSS
- Javascript
- Customer Relations
Timeline
Web Developer
Fusion Social
07.2024 - 08.2024
Sales and Service Representative
Dan Wolf Automotive Group
04.2022 - 05.2024
Warehouse Associate
Amazon
11.2020 - 04.2022
Front of House Team Member
Chic-Fil-A
04.2018 - 02.2019
High School Diploma - undefined
Metea Valley High School
Associate of Science - Computer Science
College of DuPage
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