Marie Winiarczyk
Schaumburg
Summary
I am currently a stay at home mom who has many years of experience with children. In the years I have been with my children, I have been a nanny along with volunteering at the school. My background as a manager and my experience with children will be a great asset to be a substitute teacher.
Overview
6
6
years of professional experience
Work History
Client Relationship Manager
American Chartered Bank
05.2009 - 12.2013
- Resolved client concerns rapidly by implementing innovative support solutions.
- Led client relationship management initiatives for fostering team collaboration and accountability.
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
- Maintained staff scheduling, monthly audits, monthly goals and yearly employee reviews.
- Trained new employees across multiple branches on new onboarding system.
- Maintained detailed records of all client interactions, ensuring accuracy in account management and reporting activities.
Retail Banking Associate
American Chartered Bank
07.2007 - 05.2009
- Contributed to the development of targeted marketing campaigns that drove new account acquisition and deposit growth.
- Research and resolve problems to exemplify strong customer service and solid banking relationships
- Managed high-value client relationships, ensuring continued loyalty and growth in business volume.
- Delivered comprehensive product training to new employees, enhancing their knowledge and boosting productivity levels quickly.
- Participated actively in regular team meetings to discuss performance goals, share best practices, and continuously enhance overall service quality standards.
- Consistently exceeded personal sales targets by fostering strong rapport with customers and effectively addressing their needs.
Education
Bachelor of Science - Finance
Northern Illinois University
Dekalb, IL05-2007
Skills
- Conflict resolution skills
- Schedule management
- Organized
- Critical thinking
- Positive role model and mentor
Timeline
Client Relationship Manager
American Chartered Bank
05.2009 - 12.2013
Retail Banking Associate
American Chartered Bank
07.2007 - 05.2009
Bachelor of Science - Finance
Northern Illinois University
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