Summary
Overview
Work History
Education
Skills
Websites
Community Service
Timeline
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Danielle Donegan

Danielle Donegan

Customer Service
Schaumburg

Summary

Compassionate and intuitive Behavioral Science graduate with deep personal and professional experience in community support roles. Nearly 20 years of experience in public-facing transportation and logistics positions, offering dependable service and communication. Five years as a licensed foster parent, bringing firsthand understanding of trauma-informed care and advocacy for vulnerable populations. Skilled in problem-solving, de-escalation, and building rapport with diverse individuals. Passionate about serving and uplifting others through direct support, outreach, and human services roles.

Overview

17
17
years of professional experience

Work History

Package Delivery Driver

UPS
03.2017 - Current
  • Provided timely and professional delivery service across diverse neighborhoods. Built a strong rapport with customers and maintained accurate delivery logs. Trained in safety protocols, route optimization, and customer conflict resolution. Recognized for reliability, punctuality, and excellent customer service.
  • Maintained delivery efficiency while managing high-volume, time-sensitive routes.
  • Left notifications of attempted deliveries for packages requiring signatures, alerting recipients of scheduled future attempts or store location holding package for pick-up.
  • Complied with truck driving rules as well as company policies and procedures regarding safe vehicle operations.
  • Communicated effectively with customers upon arrival at delivery sites, ensuring smooth handover of shipments while adhering to company protocols.
  • Operated vehicle safely in highly congested areas with no traffic violations.

Service Technician

Restaurant Technologies Inc.
01.2019 - 10.2022
  • Responded to problems reported by customers by troubleshooting and resolving hardware and software issues.
  • Operate a straight truck or tanker vehicle on assigned routes to service customers.
  • Increased customer satisfaction by providing timely and efficient service for various technical issues.
  • Deliver fresh cooking oil, and remove used oil using onboard pumping equipment and hose systems.
  • Maintain cleanliness of the vehicle, and follow all DOT, OSHA guidelines, and company safety standards.
  • Provide excellent customer service during on-site visits.

Paratransit Operator

M V Transportation
05.2015 - 06.2017
  • Ensured passenger safety during emergencies by following established protocols and procedures diligently.
  • Collaborated with dispatchers to efficiently address changes in scheduling or routing, minimizing delays for passengers.
  • Reduced customer complaints by consistently adhering to established routes and schedules.
  • Assisted elderly and disabled passengers entering and exiting shuttle.
  • Inspected vehicle regularly to identify and handle upkeep needs and maintain professional appearance for customers.

Bus Operator

Chicago Transit Authority
05.2008 - 11.2011
  • Safely operated public transit routes while ensuring passenger well-being.
  • Managed on-board concerns with calm, clear communication. Demonstrated patience and problem-solving skills with riders in crisis, including seniors, and those with disabilities.
  • Informed passengers about route details, schedules, transfers, and fare policies as needed.
  • Conducted comprehensive pre-trip inspections to ensure vehicle safety and compliance with regulations.
  • Implemented conflict resolution strategies to maintain a positive atmosphere onboard the bus during challenging situations.
  • Adhered strictly to traffic laws and safety guidelines while operating the bus on assigned routes.

Education

Bachelor of Science - Behavioral Science

Purdue University Northwest
Hammond, IN
12-2023

Skills

  • Trauma-informed care
  • Compassionate interpersonal communication
  • Assistance in case coordination
  • Safety compliance in transportation
  • Documentation & Confidentiality
  • Crisis Prevention & De-escalation
  • Time Management & Dependability

Community Service

Licensed Foster Parent, Indiana, Provided a stable, nurturing home environment for children in the foster care system. Navigated emotional, behavioral, and academic challenges with compassion. Collaborated with case managers, therapists, and school staff to support individualized care plans., Completed regular home studies, licensing reviews, and ongoing foster parent training., 5 Years

Timeline

Service Technician

Restaurant Technologies Inc.
01.2019 - 10.2022

Package Delivery Driver

UPS
03.2017 - Current

Paratransit Operator

M V Transportation
05.2015 - 06.2017

Bus Operator

Chicago Transit Authority
05.2008 - 11.2011

Bachelor of Science - Behavioral Science

Purdue University Northwest

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