Mallory Thompson
Evanston
Summary
Holistic health professional with wealth of experience in customer and client service roles, ready to transition into medical healthcare fields. Enthusiastic about helping patients get necessary medical support by obtaining authorizations, scheduling procedures and coordinating paperwork.
Overview
13
13
years of professional experience
Work History
Licensed Massage Therapist
Self-employeed
Oak Park, Evanston, Chicago
01.2025 - Current
- Educated clients on self-care techniques and post-treatment exercises for improved long-term benefits.
- Collaborated with healthcare professionals to develop comprehensive treatment plans addressing clients' specific pain or injury concerns.
- Maintained client treatment records and designed long-term care programs for return customers.
- Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
Pilates Instructor
Self Employed
Oak Park, Evanston, Chicago
02.2013 - Current
- Promoted safe and inclusive environment for all clients.
- Created comprehensive fitness programs tailored to needs and goals of each individual.
- Streamlined scheduling processes, improving overall efficiency within the studio setting.
- Developed strong relationships with clients, resulting in high retention rates and referrals.
Education
Associate of Science - Nursing
Oakton College
Des Plaines, IL2030
Bachelor of Arts - Art History
Columbia College Chicago
Chicago, IL05-2011
Skills
- Customer service
- Verbal and written communication
- Teamwork orientation
- Problem-solving aptitude
- Adaptability
- Time management abilities
- Investigative research
- Analytical and critical thinking
- Professional ethics
Timeline
Licensed Massage Therapist
Self-employeed
01.2025 - Current
Pilates Instructor
Self Employed
02.2013 - Current
Associate of Science - Nursing
Oakton College
Bachelor of Arts - Art History
Columbia College Chicago