Amariih Vaughns
Chicago
Summary
Proactive Help Desk Technician with extensive experience in troubleshooting hardware and software issues. Skilled in Active Directory, network diagnostics, and hands-on lab environments. Known for strong communication, customer service, and effective problem resolution in fast-paced settings. Eager to leverage IT support expertise and a commitment to service excellence to contribute to organizational goals.
Overview
2026
2026
years of professional experience
1
1
Certification
Work History
Licensed Massage Therapist
Milk and Honey Spa
Chicago
10.2024 - Current
- Deliver exceptional client service with strong communication and empathy.
- Manage scheduling, client data, and documentation with accuracy.
- Maintain a calm, solution-focused demeanor in high-traffic environments.
- Demonstrate reliability and adherence to detailed procedures.
Network & Systems Lab Administrator
Self-Built Lab
Chicago
06.2023 - Current
- Built and maintain a Hyper-V lab with Windows Server, AD, DNS, DHCP, and clients.
- Implement help desk workflows (user creation, resets, workstation setup).
- Conduct network diagnostics, Nmap scans, and troubleshoot VM boot issues.
- Use documentation and knowledge bases to investigate technical issues.
- Simulate real-world IT support scenarios to strengthen troubleshooting skills.
Help Desk Technician
Toxic Computer Store
Chicago Heights
01.2023 - Current
- Address technical assistance requests via phone, chat, and in-person.
- Diagnose and resolve hardware, software, and network issues.
- Perform password resets and basic Active Directory tasks.
- Document all interactions and resolutions in the ticketing system.
- Escalate urgent issues following standard help desk procedures.
- Provide clear, patient guidance to non-technical users.
Devop Intern
LearnTrials
- Prepared materials and documents for presentations and reports.
- Maintained accurate records of all activities performed throughout internship period.
- Assisted with event planning, support and execution of virtual and in-person engagements.
- Helped maintain applicant tracking systems and recruiting metrics.
- Prepared reports summarizing project progress and results for management review.
Education
B.S. - Cybersecurity & Information Assurance
Western Governors University (WGU)
12.2025
Skills
- Technical Support (L1/L2)
- Windows OS
- Microsoft 365
- Hardware & Software Troubleshooting
- Active Directory
- Ticketing Systems & Documentation
- Networking Fundamentals
- Remote Support Tools
- Windows Administration
- Group Policy
- Virtualization
- DevOps Workflows
- Automation Concepts
- Cloud Fundamentals
- Security Principles
- Threat Analysis
- System Hardening
- Command-Line Tools
- Basic Scripting
- Packet Analysis
- Enterprise Support Workflows
- Problem Solving
- Research
- Customer Service
- Communication
- Conflict Resolution
- Empathy
- Professionalism
- Accuracy
- Reliability
- Independence
- Procedure-Following
- Calm
- Solution-Focused Attitude
- Network troubleshooting
- Help desk support
- Customer service
- Computer systems installation
- Network automation
- Network security oversight
- System upgrades
- Performance optimization
- IP addressing and subnetting
Certification
- CompTIA A+
- CompTIA Network+
- CompTIA Security+
- Illinois Licensed Massage Therapist
- ISSA Personal training certification
Languages
- English
- Spanish
Professional References
- Justine Lozada, Former manager, 773-822-5134
- Peewee, DevOp mentor, 312-493-1200
- Alonzo Washington, coworker, 847-863-3419
Timeline
Licensed Massage Therapist
Milk and Honey Spa
10.2024 - Current
Network & Systems Lab Administrator
Self-Built Lab
06.2023 - Current
Help Desk Technician
Toxic Computer Store
01.2023 - Current
Devop Intern
LearnTrials
B.S. - Cybersecurity & Information Assurance
Western Governors University (WGU)