MAGGIE GRABOWSKI
Chicago
Summary
Resourceful customer relations specialist with over four years of experience managing communication between cross-functional stakeholders. Adept at fostering strong relationships and delivering tailored solutions, enhancing customer satisfaction and operational efficiency. Seeks opportunities to collaborate while driving process improvements and workflows for team benefit.
Overview
5
5
years of professional experience
Work History
Customer Collaboration Specialist
Suntory Global Spirits
06.2022 - Current
- Act as a liaison between our internal supply chain partners and 40 distributors in our customer base, performing root-cause analysis on process issues and facilitating creative solutions to challenges
- Understand and develop a menu of services tailored to the customer base and create structure around standard processes and communication
- Support Commercial Sales & Finance teams with strategic initiatives to achieve target shipment NSV each month, e.g. innovation programming
- Interface with Supply & Demand Planning, Warehousing, and Logistics teams to devise solutions to product distribution challenges
Customer Service Coordinator
Suntory Global Spirits
01.2021 - 06.2022
- Managed the end-to-end processing of OTC cycle for customers, analyzing trends pertaining to team KPIs
- Led process improvement initiatives related to order validation and shipment processes
- Coordinated customer service activities, including responding to inquiries, resolving complaints, and providing product information
Store Associate
Binny's Beverage Depot
08.2020 - 03.2021
- Supported intelligent consumer purchasing decisions by providing knowledge over a diverse product landscape
- Facilitated product placement and arrangement of store displays to promote customer engagement
Education
BACHELOR OF ARTS - American Studies
KENYON COLLEGE
Gambier, OH05.2020
Skills
- SAP
- Salesforce
- Tableau
- PowerBI
- Microsoft Office Suite
- Adobe Photoshop & Dreamweaver
Timeline
Customer Collaboration Specialist
Suntory Global Spirits
06.2022 - Current
Customer Service Coordinator
Suntory Global Spirits
01.2021 - 06.2022
Store Associate
Binny's Beverage Depot
08.2020 - 03.2021
BACHELOR OF ARTS - American Studies
KENYON COLLEGE
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