Kiara Craig
Naperville
Summary
Results-driven Customer Service Specialist with a strong focus on enhancing customer satisfaction and operational efficiency. Proven expertise in inventory management and strategic planning. Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
10
10
years of professional experience
Work History
Customer Service/Customer Order Specialist
Owens and Minor
Carol Stream, IL
01.2022 - 01.2026
- Processed customer orders accurately using ERP systems to ensure timely fulfillment.
- Coordinated with supply chain teams to manage inventory levels and maintain product availability.
- Resolved customer inquiries efficiently, enhancing overall satisfaction and retention rates.
- Evaluated order discrepancies, providing feedback to improve accuracy in future transactions.
- Coordinated closely with logistics partners to ensure timely delivery of shipments while minimizing costs.
- Contacted vendors to determine shipping dates and availability for specific items to notify customers.
Assisted General Manager
Country Inn & Suites By Radisson
Matteson, IL
12.2018 - 12.2021
- Assisted in overseeing daily hotel operations, including front office, housekeeping, and food service, ensuring seamless guest experiences.
- Collaborated with department heads to develop and implement operational procedures, resulting in a 20% improvement in overall efficiency.
- Played a key role in managing staff training programs, focusing on enhancing customer service skills and maintaining high service standards.
- Monitored and analyzed guest feedback, implementing initiatives to address areas of improvement and enhance guest satisfaction.
- Worked closely with the General Manager to develop and execute strategic plans to meet revenue and profitability goals.
- Conducted regular staff meetings to communicate organizational goals, provide updates, and foster a positive working environment.
Administrative Clerk
Hampton Inn By Hilton
Forsyth, IL
06.2016 - 12.2018
- Managed front desk operations, ensuring efficient guest check-in and check-out procedures.
- Coordinated room reservations and maintained accurate booking records using property management system.
- Assisted with inventory management, tracking supplies to ensure adequate stock levels for daily operations.
- Handled guest inquiries and complaints, providing timely resolutions to enhance customer satisfaction.
- Trained new staff on administrative procedures and hotel policies, fostering a collaborative work environment.
- Coordinated and scheduled conference gatherings with supplies, food and seating arrangements.
Education
Bachelor of Science - Business Administration And Management
Rasmussen University
IL07-2027
Skills
- Team Leadership
- Data Entry
- Inventory Management
- Strategic Planning
- Hospitality Management
- Organizational Skills
- Microsoft Office Skills
- SAP
Timeline
Customer Service/Customer Order Specialist
Owens and Minor
01.2022 - 01.2026
Assisted General Manager
Country Inn & Suites By Radisson
12.2018 - 12.2021
Administrative Clerk
Hampton Inn By Hilton
06.2016 - 12.2018
Bachelor of Science - Business Administration And Management
Rasmussen University