Madison Koehne
Chatham
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
26
26
years of professional experience
Work History
Case Manager
Illinois crisis Prevention Network
Springfield
01.2026 - Current
- Coordinated client intake processes and assessed individual needs for support services.
- Developed and maintained care plans tailored to client-specific requirements and goals.
- Maintained accurate case records and documentation according to agency guidelines.
- Assessed clients' needs, developed service plans and monitored progress towards goals.
- Developed trusting relationships with social services, health care providers and governmental agencies.
- Participated in regular team meetings and in-house training sessions to boost group effectiveness.
Child Welfare Caseworker
The Center For Youth And Family Solutions
Springfield
01.2025 - 10.2025
- Developed and implemented individualized service plans for clients.
- Coordinated services with community resources and support agencies.
- Advocated for children's rights within the legal system and community settings.
- Documented case notes and maintained accurate electronic records for compliance.
- Assessed risks associated with potential placements for children.
- Investigated reports of abuse or neglect according to agency protocol.
Case Manager
Contact Ministries
Springfield
07.2024 - 01.2025
- Maintained accurate records on all client interactions and progress notes.
- Participated in weekly team meetings to review cases and develop treatment plans.
- Communicated regularly with families, guardians, and social workers regarding client's progress.
- Provided emotional support to clients who are struggling with mental health issues.
- Transported clients to appointments as needed.
- Educated clients about different forms of assistance available within the community.
Patient Access Specialist
Springfield Clinic
Jacksonville
06.2022 - 08.2024
- Applied HIPAA privacy and security regulations while handling patient information.
- Verified demographics and insurance information to register patients in computer system.
- Responded to patient concerns and inquiries professionally and efficiently.
- Optimized provider time and treatment room utilization with appropriate appointment scheduling.
Community Health Worker/Insurance Navigator
Cass County Health Department
Virginia
06.2000 - 10.2021
- Targeted specific community groups with wellness and resources for the community
- Provided information to access financial assistance, legal aid or housing.
- Helped people enroll in programs, arrange transportation and coordinate paperwork.
- Contacted clients in person, by phone or in writing to ascertain compliance with required or recommended actions
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity
- Carried out day-day-day duties accurately and efficiently.
Behavioral Technician
SpringHealth Behavioral Health and Integrated Care
Springfield
10.2020 - 09.2021
- Encouraged clients to develop general skills and participate in social, recreational and therapeutic activities to enhance interpersonal skills or develop social relationships
- Devised problem-solving methods such counseling, psychotherapy and homework assignments to improve clients' quality of life
- Treated clients and families with respect and dignity.
Education
Some College (No Degree) - Social Work
Walden University
Minneapolis, MN08-2026
Bachelor of Arts - Social Work
Walden University
Minneapolis, MN11-2024
Associates of Arts -
Lincoln Land Community College
08-2021
Skills
- Honest and Ethical
- Active Listening
- Implementing Client Care Plans
- Case documentation
- Crisis intervention
- Program development
- Direct patient care
- Progress evaluations
- Life Skills Development
- Solution implementation
Languages
American Sign Language
Native/ Bilingual
Timeline
Case Manager
Illinois crisis Prevention Network
01.2026 - Current
Child Welfare Caseworker
The Center For Youth And Family Solutions
01.2025 - 10.2025
Case Manager
Contact Ministries
07.2024 - 01.2025
Patient Access Specialist
Springfield Clinic
06.2022 - 08.2024
Behavioral Technician
SpringHealth Behavioral Health and Integrated Care
10.2020 - 09.2021
Community Health Worker/Insurance Navigator
Cass County Health Department
06.2000 - 10.2021
Bachelor of Arts - Social Work
Walden University
Associates of Arts -
Lincoln Land Community College
Some College (No Degree) - Social Work
Walden University