Marcia Howard

• Assessed client needs and developed personalized service plans to enhance overall well-being.
• Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
• Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
• Advocated for client rights when interacting with external agencies or institutions, ensuring fair treatment at all times.
• Coordinated services with other agencies, community-based organizations, and healthcare professionals to provide useful benefits to clients.
• Participated in regular professional development opportunities to stay current on best practices within the field of case management.
• Facilitated successful transitions between levels of care by developing detailed discharge plans and coordinating resources.
• Increased client satisfaction through diligent follow-up and personalized support.
• Provided leadership, guidance and support to staff members.

• Conducted thorough assessments of patients'' medical histories, diagnoses, prognoses, medications, and treatment goals to determine eligibility for specific programs or services.
• Streamlined the referral process for smoother patient transitions into post-acute care settings through meticulous documentation and timely communication.
• Developed strong rapport with community partners by attending local health fairs, conferences, or networking events to promote the facility''s programs and services.
• Facilitated seamless transitions of care for patients entering rehabilitation services, resulting in reduced anxiety and improved healing environment.
• Cultivated productive relationships with referral sources, leading to increased admissions for the facility.
• Increased patient satisfaction by effectively communicating with interdisciplinary teams and providing appropriate clinical recommendations.
• Collaborated with marketing efforts to showcase facility strengths and attract new referral sources from local hospitals or community-based organizations.
• Provided excellent customer service to patients and medical staff.

• Evaluate patients currently hospitalized to assure they meet criteria for skilled nursing according to CMS guidelines.
• Maintain close working relationship with hospital SW's, CM's and discharge planners.
• Market analysis of competitors.
• Attend marketing events to further develop relationships.
• Develop marketing collateral materials.
• Work closely with DON for admission of higher acuity patients.
• Maintain close working relationship with hospital social workers, case managers and management team.

• Conducted thorough assessments of patients'' medical histories, diagnoses, prognoses, medications, and treatment goals to determine eligibility for specific programs or services.
• Maintained compliance with all federal/state regulations governing skilled nursing and rehabilitation services, ensuring high-quality service delivery for all patients.
• Streamlined the referral process for smoother patient transitions into post-acute care settings through meticulous documentation and timely communication.
• Developed strong rapport with community partners by attending local health fairs, conferences, or networking events to promote the facility''s programs and services.
• Facilitated seamless transitions of care for patients entering rehabilitation services, resulting in reduced anxiety and improved healing environment.
• Cultivated productive relationships with referral sources, leading to increased admissions for the facility.
• Increased patient satisfaction by effectively communicating with interdisciplinary teams and providing appropriate clinical recommendations.
• Collaborated with marketing efforts to showcase facility strengths and attract new referral sources from local hospitals or community-based organizations.
• Facilitated communication between clinical teams and patients to enhance care coordination.

• Responsible for insurance authorization, precertification of surgeries, procedures
and prescriptions.
• Schedule surgeries and procedures.
• Manage medical clinic staff.
• Triage patients for clinic.
• Review test results and labs with patients.
• Teach pre-op class weekly.
• Coordinate all pre-op testing and paperwork.

• Maintained detailed records of program activities and participant data, ensuring compliance with internal policies and external regulations.
• Provided exceptional customer service to program participants through prompt response times and attentive assistance with inquiries or concerns.

• Establish, grow and maintain relationships with referral sources.
• Evaluate patients currently hospitalized to assure they meet criteria for skilled nursing according to CMS guidelines.
• Market analysis of competitors.
• Attend marketing events to further develop relationships.
• Develop marketing collateral materials.
• Work closely with DON for admission of higher acuity patients.
• Maintain close working relationship with hospital social workers, case managers and management team.

• Ensured compliance with regulatory standards through meticulous documentation and adherence to established protocols.
• Advanced an integrated approach towards patient-centered care by fostering collaboration across various departments.
• Streamlined clinical operations for increased efficiency by optimizing staff scheduling and resource allocation.
• Maintained clinical care levels in line with quality standards, regulatory requirements and applicable laws.
• Enhanced patient care by implementing innovative clinical strategies and evidence-based practices.
• Worked with HR director on addressing employee performance or conduct concerns.
• Increased staff retention rates by creating a supportive work environment and offering comprehensive employee benefits packages.
• Facilitated effective communication among clinical staff, patients, families, and external agencies to promote optimal patient outcomes.
• Boosted employee morale through recognition programs that celebrated accomplishments in service excellence.
• Developed, implemented and evaluated programs, policies and procedures meeting needs of client population.
• Evaluated and updated clinical policies to ensure alignment with current best practices, leading to better patient care outcomes.
• Collaborated with executive leadership in strategic planning efforts to drive organizational success within the competitive healthcare landscape.
• Developed, implemented, revised, and evaluated policies and procedures.
• Coached and trained newly hired employees so that each understood job responsibilities and requirements of positions.
• Interviewed and hired highly talented individuals bringing great skills and passion to daily jobs.
• Provide ongoing case management to patients to implement appropriate treatment plan, adhere to quality models and maximize utilization of services needed to achieve optimal outcomes.
• Facilitate hiring of qualified nursing personnel by interview applicants and making recommendations for employment.
• Communicated with patients, ensuring that medical information was kept private.

• Establish, grow and maintain relationships with referral sources
• Manager of clinical liaison and admissions coordinator, responsible for hiring, training and scheduling personnel
• Evaluate patients currently hospitalized to assure they meet criteria for skilled nursing according to guidelines
• Market analysis of competitors
• Attend marketing events to further develop relationships
• Develop marketing collateral materials
• Work closely with nurse practitioner for higher acuity patients prior to admit
• Maintain close working relationship with hospital social workers, case managers
and management team

• Coordination of referral process by identifying payor source and patient information.
• Onsite processing of all referrals, communication of clinical information.
• Follow up on current hospitalized patients.
• Establish, grow and maintain relationships with referral sources.
• Transitions patients to home with appropriate Home Health services.
• Participate in weekly care conference in order to relay status information on patients
to physicians and referral sources.
• Dedicated focus to reduce re-hospitalization rate.
• Direct marketing to physician targets.

• Maintained up-to-date knowledge of industry best practices related to care transitions while also staying informed about changes in legislation that could affect the process.
• Assisted patients in process of navigating post-acute care.
• Participated in ongoing professional development opportunities to continuously refine skills and stay current with evolving industry trends.

• Assisted with initiation of “Integrated Marketing Team” to further develop existing relationships with referral source
• Evaluate patients currently hospitalized for appropriateness to transition to skilled nursing for short term rehabilitation
• Train all new Clinical Liaison's on evaluation process
• Advise Clinical Liaison's on complicated clinical cases and financial carve outs with managed care
• Resolution of issues between Clinical Liaison's and Care Centers
• Field test new IT equipment
• Coordinate with IT to insure mobile devices meet team requirements
• Run daily “Flash” call
• Manage on call schedule for Clinical Liaison

• Assisted with opening of new 35 bed rehabilitation unit.
• Developed relationship with St Luke's physician team for rehab referral process. Attended marketing events to promote growth within our medical staff.
• Assisted in implementing referral process for easy transition for physicians and patients.
• Assessment of patients to assure appropriateness according to Medicare guidelines.
• Input of patient data for smooth admission process.
• Direct marketing to social workers to educate them on process of admission to rehab.
• Assisted with development of marketing materials and collateral data to be used by
marketing staff.
• Organized presentations to physicians and social workers to encourage referrals to inpatient rehabilitation