LUISA VELEZ
Chicago
Summary
Compassionate volunteer known for high productivity and efficiency in task completion. Possess specialized skills in community outreach, event planning, and fundraising strategies. Excel at communication, teamwork, and adaptability, ensuring successful project outcomes through effective collaboration and problem-solving abilities. Strategic Management Team Member known for high productivity and efficient task completion. Possess specialized skills in strategic planning, team leadership, and operational improvement. Excel in communication, problem-solving, and adaptability, ensuring seamless collaboration and effective management.
Overview
6
6
years of professional experience
Work History
Volunteer
NEW LIFE CENTERS
Chicago
07.2023 - 12.2025
- Built relationships with local organizations
- Engaged members of the community in conversations about potential solutions to homelessness and poverty issues.
- Helped individuals address disabilities and put together career plans.
- Provided crisis intervention support during high-stress situations for participants.
- Developed trusting relationships with social services, health care providers and governmental agencies.
- Assisted individuals with eligibility for available benefits.
- Organized group activities to provide socialization opportunities for participants
- Spoke to community groups to explain and interpret purposes, programs, and policies.
Custodian
GDI Integrated Facility
Glenview
12.2024 - 07.2025
- Maintained commercial properties by sweeping, mopping, and vacuuming floors in hallways, offices, restrooms, and other common areas along with trash disposal.
- Clean and sanitize restrooms, replenishing supplies (soap, paper towels, toilet paper) as needed.
- Maintain an inventory of cleaning supplies and equipment, notifying management when stock is low.
- Moved furniture for cleaning and set up for special events.
- Provide cleaning and maintenance support for multiple commercial downtown locations.
- Performed daily facility checklists for cleaning floors, wiping down glass entryways and collecting trash.
- Often covered shifts, helping with high-traffic times, or filling in for other custodians.
- Flexible and adaptive to various job requirements depending on the facility's needs.
- Perform inspections to identify areas that need attention.
Assistant Property Manager
Mer-Car Corporation
Chicago
11.2021 - 04.2022
- Assisted in overseeing the operation, maintenance, and administration of more than 100 real estate properties in various states.
- Responsible for ensuring that properties are well-maintained, tenants are satisfied, and operational tasks are carried out efficiently.
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Served as point-of-contact between residents and building personnel thereby effectively managing daily concerns or inquiries.
- Developed strong relationships with vendors, negotiating favorable contracts for cost-effective services.
- Tracked income and expenses, paid bills & collected rental payments.
- Data entry & bookkeeping to ensure everything is up to date.
Receptionist / Guest Experience Expert
Windy City Massage
Chicago
06.2020 - 10.2021
- Micro managed 5 major downtown hotel spa locations when needed.
- Booked massages & facials using a multi-phone line system, in-person, and online.
- Managed high call volume, ensuring smooth communication between clients and spa staff.
- Resolved client concerns with empathy and professionalism, maintaining positive reputation.
- Ensured proper flow of daily appointments & resolving any over bookings or issues.
- Handled cash transactions and maintained sales and payments records accurately.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
Education
High School Diploma -
National Latino Educational Institute
Chicago, IL01.2009
Skills
- Strong communication skills
- Adaptable learner
- Conflict resolution skills
- Task prioritization
- Time management
- Data entry
- Microsoft Office
- Word
- Excel
- Customer service
- Hospitality
- Customer relationship management
- Community engagement
- Relationship building
- Organizational skills
- Cultural awareness
Timeline
Custodian
GDI Integrated Facility
12.2024 - 07.2025
Volunteer
NEW LIFE CENTERS
07.2023 - 12.2025
Assistant Property Manager
Mer-Car Corporation
11.2021 - 04.2022
Receptionist / Guest Experience Expert
Windy City Massage
06.2020 - 10.2021
High School Diploma -
National Latino Educational Institute